Carrier Emergency Contacts

Provider Name Customer Support Technical Support Billing Support
2talk

800-283-1332
support@2talk.com

800-283-1332
support@2talk.com

800-283-1332
support@2talk.com

8x8
ACC Business

888-286-2686
rm-custcareagnt@accbusiness.com

410-423-6500

Access One

800-804-8333
service@accessoneinc.com


800-804-8333

800-804-8333
billing@accessoneinc.com


Adigo

888-552-3446
support@adigo.com

billing@adigo.com

Advantix Solutions Group

866-238-2684

AireSpring

800-825-1055, Opt 1 then Opt 3
customerservice@airespring.com

Allstream

800-990-5550

Altice Business
Appgate
Aryaka
AT&T

888-613-6330 CA, NV
800-246-8464 TX, AR, MO, OK, KS
888-288-8339 UVerse Customer Service
844-591-4852 SMB Concierge Team
855-263-7647 HALO Group for ADI, IP Flex, AVPN Install Support and Status Requests


800-332-1321
877-722-3755 DSL

AT&T Wireless
Avaya
BCN
Bel Air Internet

support@belairinternet.com

support@belairinternet.com

commercialbilling@belairinternet.com

Bigleaf Networks

888-244-3133
support@bigleaf.net

888-244-3133

888-244-3133

Broad Sky Networks

877-291-9575
support@broadskynetworks.net

877-291-9575, Opt 3
trouble@broadskynetworks.net

877-291-9575, Opt 2

Broadvoice

888-325-5875

866-431-1626
support@broadvoice.com

888-325-5875
billing@broadvoice.com

BullsEye Telecom

877-638-2855

Call One
CallTower

800-347-5444
support@calltower.com

Cato Networks

505-333-4070
support@catonetworks.com

505-333-4070
support@catonetworks.com

505-333-4070
support@catonetworks.com

CCI Network Services

877-592-8049
trouble@ccicom.com

China Unicom

909-987-8588 Los Angeles
408-215-1946 San Jose
732-767-6686 New York
703-880-6888 Washington DC
416-223-8688 Toronto

213-622-2195 US
888-880-5698 Global

Claro
Coeo Solutions
Cogent

877-726-4368, Opt 1
support@cogentco.com

877-726-4368, Opt 2

877-726-4368, Opt 1
billing@cogentco.com

Comcast

800-391-3000 SMB Customer Care
800-741-4141 Enterprise Customer Care



Post Order Acceptance/ Pre-Installation Scheduling:
866-971-0339 West Division
855-336-6983 Central Division
866-347-7357 Northeast Division



Customer Retention for Products over Coax (upgrades & renewals):
888-203-6702
indirect_retention@comcast-businesssales.com


800-391-3000 SMB Customer Care (Repair, MACD, Billing, Technical Support, IPs)
800-741-4141 Enterprise Customer Care



877-543-3961 PRI
855-368-0600 Mixed SMB with Enterprise Services
800-741-4141 Ethernet
877-761-7401 BVE
877-229-5999 Hospitality

 



800-391-3000 SMB Customer Care (Repair, MACD, Billing, Technical Support, IPs)
800-741-4141 Enterprise Customer Care



877-543-3961 PRI
855-368-0600 Mixed SMB with Enterprise Services
800-741-4141 Ethernet
877-761-7401 BVE
877-229-5999 Hospitality

Corvid Cyberdefense
Covax Data
Cox

949-546-2020

Crown Castle
CyrusOne
Cyxtera

800-884-3082
customercare@cyxtera.com

800-884-3082
customercare@cyxtera.com

855-699-8372 Opt. 3
arbilling@cyxtera.com US Billing Inquiries

Data Canopy
DataBank

855-328-2247

855-328-2247

Dialpad
Digital Realty
DYOPATH (formerly Single Path)

866-609-7284

630-812-2320
jason.green@singlepath.com

630-812-2356
bill.borbas@singlepath.com

Edify
Effortless Office

855-363-6863, Opt. 1

855-363-6863, Opt. 3

EnTelegent Solutions

800-975-7192

Equinix
Evolve IP

877-459-4347
support@evolveip.net

877-459-4347
support@evolveip.net

877-459-4347
billing@evolveip.net

FiberLight

603-490-2574

800-672-0181
noc@fiberlight.com

678-366-0027 x20253
billing@fiberlight.com

First Communications
FirstLight
Five9

866-553-1459
cases@five9.com

Flagship Solutions Group
Flexential

833-264-3539
support@flexential.com

833-264-3539
support@flexential.com

833-264-3539
support@flexential.com

Frontier

877-600-1512 FiOS

800-239-4430
877-600-1512 FiOS

Fusion Connect

888-275-0777

866-424-5100
877-838-5302
eliterepair@birch.com

866-424-5100
877-228-7910
elitegold@birch.com

Genesys
GeoLinks
Globalgig
Granite

866-847-5500
custserv@granitenet.com

866-847-5500

Gryphon Networks
GTT
Hypercore Networks

855-979-0495

855-979-0495, Opt 1
support@hypercorenetworks.com

855-979-0495, Opt 3
billing@hypercorenetworks.com

Hyperion Partners
IBM
INAP
Infosec
Inteliquent (formerly Voyant)

866-629-8200
support@voyant.com

866-629-8200
support@voyant.com

866-629-8200, Opt. 3
billing@voyant.com

Intermedia

877-880-0055, Opt 3

877-880-0055, Opt 4

Intrado

888-728-0950

888-728-0950

888-728-0950, Opt. 3

Lingo

866-405-4646

866-405-4646

866-405-4646

Logix Fiber Networks
LogMeIn

877-548-3003
888-990-4262
partnersuccess@jive.com

877-548-3003
801-717-1556
support@jive.com

877-980-1838
billing@jive.com

Lumen (formerly CenturyLink)

877-453-8353
800-860-1020

877-453-8353
877-886-6515 Circuits
888-777-9569 DSL

800-860-1020

Managed Solution
Masergy

877-462-7374
csc@masergy.com

877-462-7374
csc@masergy.com

877-462-7374
csc@masergy.com

Matrix
MetTel

800-876-9823
cx@mettel.net

866-312-0911

800-876-9823
cx@mettel.net

Mitel

800-574-1611

800-722-1301, Opt. 2
mcsescalations@mitel.com

800-722-1301, Opt. 4
mcscustomerservice@mitel.com

Momentum Telecom
Natural Wireless
Net2Phone

866-978-8260, Opt. 2
support@net2phoneoffice.com

866-978-8260, Opt. 2
support@net2phoneoffice.com

866-978-8260, Opt. 3
billing@net2phoneoffice.com

NetWolves

800-676-8870

800-676-8870, Opt. 1 or 2

800-676-8870, Opt. 3

NewCloud Networks

877-NCN-0911
support@newcloudnetworks.com

877-NCN-0911
support@newcloudnetworks.com

877-NCN-0911
support@newcloudnetworks.com

Nexogy
Nextiva
NFINIT (formerly AIS)

858-576-4272

NHC
Nitel

866-892-0915
noc@nitelusa.com

866-892-0915
noc@nitelusa.com

773-529-6300
billing@nitelusa.com

NTT

877-868-8638, Opt. 3
noc@ntta.com

877-868-8638, Opt. 2
billing@ntta.com

One Ring Networks

404-303-9900, Opt. 2

404-303-9900, Opt. 2

404-303-9900, Opt. 3

Ooma
Peerless Network
Perfect Packet

312-690-4584, Opt. 2

312-690-4584, Opt. 2

312-690-4584, Opt. 3

PGi

719-457-6901

Existing Business Billing Inquiries billingsupport@pgi.com

PhoenixNAP

877-749-2656

855-330-1509

877-749-2656

Pilot
Powernet

800-860-9495

800-860-9495, Opt. 3 for Voice, Opt. 4 for Internet

800-860-9495, Opt. 5

QOS Networks

800-767-6990
noc@qosnet.com

800-767-6990
noc@qosnet.com

QuadraNet
Rackspace
RapidScale

866-686-0328
support@rapidscale.net

866-686-0328
support@rapidscale.net

RCN, Grande, Wave
Retarus
RingCentral

800-595-8110

800-595-8110

Rise Broadband
Rogers

800-496-4401

Sangoma

256-428-6175

877-344-4861

Shaw Business

877-742-9249 Cable
866-244-7474 Fiber

844-620-7429 Cable
866-244-7475 Fiber
877-742-9249 SmartWiFi
844-388-6423 SmartVoice

877-742-9249 Account Maintenance
shawbusiness-enterprisesupport@sjrb.ca

Sierra Wireless
Silver Star Telecom

877-782-7662
support@silverstartelecom.com

SilverIP

312-600-3810
help@silverip.com

312-600-3810
help@silverip.com

312-600-3900
finance@silverip.com

Sirius
SolEx

800-585-6601

Sonic

877-706-5662
support@sonic.com

Spectrum

800-314-7195 SMB Regional Biller
877-892-4662 SMB National Biller
888-812-2591 Enterprise

800-314-7195 SMB Regional Biller
877-892-4662 SMB National Biller
888-812-2591 Enterprise

800-314-7195 SMB Regional Biller
877-892-4662 SMB National Biller
888-812-2591 Enterprise

SpectrumVoIP

972-312-0388

469-429-2500
support@spectrumvoip.com

469-638-0902
billing@spectrumvoip.com

Splice
Steadfast
Switch
Symbol Security
Talkdesk

888-743-3044

888-743-3044

Telstra
Thrive

866-205-2810
info@thrivenetworks.com

866-205-2810 Opt. 1

866-205-2810
info@thrivenetworks.com

TierPoint
TouchTone Communications

800-900-5474
business.support@touchtone.net

Towerstream

866-848-5848 or 401-608-8204
support@towerstream.com

866-848-5848 x9102
billing@towerstream.com

TPx Communications

877-487-8722, Opt 3
888-611-8722 Premier (Accounts that bill over $7500 MRC)
855-444-8722 Cloud Product Support

877-487-8349, Opt 2
RROCManagementEscal@telepacific.com

TSI

888-446-4733

888-446-4733

UJET
Utility Telecom
Verizon

800-837-4966 Schedule Order Changes



In-flight FiOS Order Updates
800-859-0708 NY, CT
800-285-2263 PA, DE
800-675-9911 DC, MD, VA, NJ
800-859-1675 MA, RI


In-flight FiOS Order Updates
800-859-0708 NY, CT
800-285-2263 PA, DE
800-675-9911 DC, MD, VA, NJ
800-859-1675 MA, RI


Verizon Wireless
Viasat

855-313-4111

888-272-7232

855-313-4111

Virsage

866-929-8092, Opt. 2
support@virsage.com

866-929-8092, Opt. 3

Vonage

844-399-5339

888-287-9199

Windstream Enterprise

855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation

855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation

855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation

WiredIQ

941-615-1005, Opt. 2
support@wirediq.com

941-615-1005, Opt. 2
support@wirediq.com

Wireless Watchdogs
WOW! Business
XCast Labs

310-861-4700, Opt. 3
support@xcastlabs.com

310-861-4700, Opt. 4
310-861-4700, Opt. 5 for NOC

Zayo

866-364-6033

866-364-6033

866-364-6033
customerservice@zayo.com

ZeroOutages

888-383-3841
support@zerooutages.com

888-383-3841
support@zerooutages.com

Ziply Fiber
Zoom Video Communications
Zultys

408-328-0450

408-328-0450