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PROVIDER EMERGENCY CONTACTS Our team can be reached Monday - Friday, 6AM - 6PM Pacific Time at our Office at 310-796-1393 Partners can find additional resources for each provider on their individual provider pages in our Provider Library. |
| PROVIDER | CUSTOMER SERVICE | TECHNICAL SUPPORT | BILLING & ACCOUNTS | |
| 2talk |
800-283-1332 support@2talk.com |
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| ACC Business |
888-286-2686 rm-custcareagnt@accbusiness.com |
410-423-6500 | ||
| Access One |
800-804-8333 service@accessoneinc.com |
800-804-8333 | billing@accessoneinc.com | |
| Adigo |
888-552-3446 support@adigo.com |
billing@adigo.com | ||
| Advantix Solutions | 866-238-2684 | |||
| AireSpring |
800-825-1055, Opt 1 then Opt 3 customerservice@airespring.com |
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| AIS | 858-576-4272 | |||
| Alpheus | 877-257-4387 | |||
| AT&T |
CA, NV: 888-613-6330
TX, AR, MO, OK, KS: 800-246-8464
UVerse Cust Service: 888 288-8339 SMB Conceirge Team: 844-591-4852 |
800-332-1321
DSL: 877-722-3755
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| Birch | 888-275-0777 | 866-424-5100 | 866-424-5100 | |
| BlueSquare Resolutions |
888-356-SQUARE tickets@getbluesquare.com |
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| Broad Sky Networks |
877-291-9575 support@broadskynetworks.net |
877-291-9575, Opt 3 trouble@broadskynetworks.net |
877-291-9575, Opt 2 | |
| Broadview Networks | 800-276-2384 | |||
| Broadvoice | 888-325-5875 |
866-431-1626 support@broadvoice.com |
888-325-5875 billing@broadvoice.com |
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| Bullseye Telecom | 877-638-2855 | |||
| CallTower |
800-347-5444 support@calltower.com |
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| CCI Network Services |
877-592-8049 trouble@ccicom.com |
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| CenturyLink | 800-860-1020 |
Circuits: 800-524-5249 DSL: 888-777-9569 |
800-860-1020 | |
| China Unicom |
Los Angeles: 909-987-8588 San Jose: 408-215-1946 New York: 732-767-6686 Washington DC: 703-880-6888 Toronto: 416-223-8688 |
US: 213-622-2195 Global: 888-880-5698 |
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| Cogent |
877-726-4368, Opt 1 support@cogentco.com |
877-726-4368, Opt 2 |
877-726-4368, Opt 1 billing@cogentco.com |
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| Comcast |
Post Order Acceptance/ Pre-Installation Scehduling:
West Division: 866-971-0339
Central Division: 855-336-6983
Northeast Division: 866-347-7357
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SMB/Coax: 800-391-3000
PRI: 877-543-3961
PRI w/ Coax/Fiber: 855-368-0600
Enterprise/Fiber: 800-741-4141
Hospitality: 877-229-5999
BVE: 800-472-4176
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SMB/Coax: 800-391-3000
PRI: 877-543-3961
PRI w/ Coax/Fiber: 855-368-0600
Enterprise/Fiber: 800-741-4141
Hospitality: 877-229-5999
BVE: 800-472-4176
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| Cox | 949-546-2020 | |||
| Datavo | 877-732-8286 | |||
| Digium | 256-428-6175 | 877-344-4861 | ||
| EarthLink Business |
855-352-2731 customercare@earthlinkbusiness.com |
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| Effortless Office | 855-363-6863, Opt. 1 | 855-363-6863, Opt. 3 | ||
| Entelegent | 800-975-7192 | |||
| FiberLight | 800-672-0181 | NOC@fiberlight.com | ||
| Five9 |
866-553-1459 cases@five9.com |
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| Frontier |
800-239-4430 FiOS: 877-600-1512 |
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| Granite Telecom |
866-847-5500 custserv@granitenet.com |
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| GTT | 877-385-5252 | |||
| Hypercore Networks | 855-979-0495 |
855-979-0495, Option 1 support@hypercorenetworks.com |
855-979-0495, Option 3 | |
| inContact | 800-826-8028 | 800-826-8028 | ||
| Impact Telecom |
888-411-1175, Option 3 customersupport@impacttelecom.com |
866-557-8920 noc@impacttelecom.com |
888-411-1175, Option 1 | |
| Electric Lightwave |
866-871-1114 support@integratelecom.com |
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| Intermedia | 877-880-0055, Opt 3 | 877-880-0055, Opt 4 | ||
| Jive | 877-548-3003 | 877-548-3003 | 877-548-3003 | |
| Level 3 | 877-253-8353 | 877-453-8353 |
877-253-8353, Opt 3 billing@level3.com |
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| Masergy |
877-462-7374 csc@masergy.com |
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| Mediacom | 800-379-7412 | 800-379-7412 | ||
| MegaPath |
877-611-6342 |
800-455-5546 support@megapath.com |
tier1.billingsupport@megapath.com | |
| Mitel | 800-574-1611 | 800-722-1301 | ||
| NeoCloud |
866-431-2963 support@neocloud.com |
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| NetFortris |
888-469-5100 support@netfortris.com |
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| NetWolves | 800-676-8870 | 800-676-8870, Opt. 1 or 2 | 800-676-8870, Opt. 3 | |
| NewCloud |
877-NCN-0911 support@newcloudnetworks.com |
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| Nitel |
866-892-0915 noc@nitelusa.com |
866-892-0915 noc@nitelusa.com |
773-529-6300 billing@nitelusa.com |
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| NTT America |
877-868-8638, Opt. 3 noc@ntta.com |
877-868-8638, Opt. 2 billing@ntta.com |
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| One Ring Networks | 404-303-9900, Opt. 2 | 404-303-9900, Opt. 2 | 404-303-9900, Opt. 3 | |
| PGi | 719-457-6901 | |||
| Powernet | 800-860-9495 |
800-860-9495 Opt. 3 for Voice Opt. 4 for Internet |
800-860-9495, Opt. 5 | |
| QOS Consulting |
800-767-6990 support@qos-consulting.com |
800-767-6990 support@qos-consulting.com |
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| RapidScale |
866-686-0328 support@rapidscale.net |
866-686-0328 support@rapidscale.net |
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| RingCentral | 800-595-8110 | 800-595-8110 | ||
| Rogers | 800-496-4401 | |||
| Savvis |
888-638-6771 ssc@savvis.net |
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| Silver Star Telecom |
877-782-7662 support@silverstartelecom.com |
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| Skyriver | 866-759-7483 | 858-812-5280, Option 2 | 858-812-5280, Option 3 | |
| SolEx | 800-585-6601 | |||
| Sonic |
877-706-5662 support@sonic.com |
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| Spectrum Business | 800-314-7195 | 800-314-7195 | 800-314-7195 | |
| Sprint | 800-927-2199 | 800-877-5045 | 888-888-4444 | |
| T-Mobile | 877-453-1304 | |||
| Time Warner Cable |
877-892-4662 SMB Failed Install: 855-588-6793 |
877-892-4662 | 877-892-4662 | |
| TouchTone |
800-900-5474 business.support@touchtone.net |
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| Towerstream |
800-306-6993 support@towerstream.com |
866-848-5848 x740 billing@towerstream.com |
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| TPx |
877-487-8722, Opt 3 Premier Accounts: 888-611-8722 (Accounts that bill over $7500 MRC) Cloud Product Support: 855-444-8722 |
877-487-8349, Opt 2 RROCManagementEscal@telepacific.com |
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| Verizon & Wireless | 800-265-2316 | |||
| ViaWest | 866-808-9378 | |||
| Virsage |
866-929-8092, Option 2 support@virsage.com |
866-929-8092, Option 3 | ||
| Vonage | 844-399-5339 | 888-287-9199 | ||
| Voxox |
866-514-8647 support@voxox.com |
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| Voyant |
866-317-8726 care@voyant.com |
888-217-6323 repair@voyant.com |
866-629-8200, Option 3 billing@voyant.com |
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| West UC | 888-728-0950 | 888-728-0950 | 888-728-0950, Opt. 3 | |
| Windstream |
855-221-2141 855-340-2001 (Level 1 Escalation) 855-340-2002 (Level 2 Escalation) |
855-221-2141 855-340-2001 (Level 1 Escalation) 855-340-2002 (Level 2 Escalation) |
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| XCast |
310-861-4700, Opt. 3 support@xcastlabs.com |
310-861-4700, Opt. 4 NOC: 310-861-4700, Opt. 5 |
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| XO | 888-575-6398 | 888-575-6398 | 888-575-6398 | |
| Zayo Group | 888-636-2778 |
888-636-2778 service@above.net |
billing@zayo.com | |
| ZeroOutages | 888-383-3841 | 888-383-3841 | ||