Carrier Emergency Contacts

PROVIDER EMERGENCY CONTACTS

Our team can be reached Monday - Friday, 6AM - 6PM Pacific Time at our Office at 310-796-1393

Additional resources for each provider may be found on their individual provider pages in our Provider Library.

PROVIDER PHONE EMAIL
2talk (800) 283-1332 support@2talk.com
ACC Business Service: (410) 423-6500
Customer Service: (888) 286-2686
hvanhouten@acctelecom.com
rm-custcareagnt@accbusiness.com
Access One Customer Service: (800) 804-8333
Billing: (800) 804-8333 x2004
Customer Service: service@accessoneinc.com
Billing: billing@accessoneinc.com
Adigo Customer Support: (888) 552-3446 Customer Service: support@adigo.com
Billing: billing@adigo.com
Advantix Customer Support: (866) 238-2684  
AireSpring Customer Support: (800) 825-1055, Opt 1, Opt 3 customerservice@airespring.com
AIS Support: (858) 576-4272  
Alpheus Communications Customer Service: (877) 257-4387  
AT&T
West (CA and NV)
Repair: (800) 332-1321
DSL: (877) 722-3755
IP Customer Care: (888) 613-6330
 
Southwest (TX, AR, MO, OK, KS)
Customer Support: (800) 246-8464
 
BCN Solutions Express Customer Support: (800) 585-6601  
Birch Communications Customer Support: (888) 275-0777  
Broadview Technical Support: (800) 276-2384  
BlueSquare Customer Support: (888) 356-SQUARE tickets@getbluesquare.com
Broad Sky Networks Customer Service: (877) 291-9575
Tech Support: (877) 291-9575
Customer Support: support@broadskynetworks.net
Tech Support: trouble@broadskynetworks.net
Broadvoice Customer Care: (888) 325-5857
24hr Tech Support: 866-431-1626
support@broadvoice.com
Bullseye Customer Support: (877) 638-2855  
CallTower Customer Service: (800) 347-5444 support@calltower.com
Cbeyond Billing: (866) 424-5100
Technical: (866) 424-5100
customer.care@cbeyond.net
technical.support@cbeyond.net
CCI Network Services On-Call Tech: (877) 592-8049 trouble@ccicom.com
CenturyLink Customer Service/Billing: (800) 860-1020
All Circuit Issues: (800) 524-5249
DSL support: (888) 777-9569
Embarq Customer Support: (800) 786-6272
 
China Unicom Sales & Support:
Los Angeles: (909) 987-8588
San Jose: (408) 215-1946
New York: (732) 767-6686
Washington D.C.: (703) 880-6888
Toronto: (416) 223-8688

Tech Service & Support:
US: (213) 622-2195
Global: (888) 880-5698

 
Cogent Customer Support: (877) 726-4386 Service: support@cogentco.com
Billing: billing@cogentco.com
Comcast Comcast Post Installation: 
Coax: (800) 391-3000 or (866) 971-0339
PRI: (877) 543-3961
Ethernet: (800) 741-4141
Mixed Orders: (855) 368-0600
Post-order acceptance questions (install ready to schedule):
NE Division:  (866) 347-7357
Central Division: (855) 336-6983
West Division:
Twin Cities:  9520285-2323 opt 2
Oregon / SW Washington: (866) 891-3387
Seattle: (877) 525-2104
California: (888) 543-2709
Mile High: (866) 971-0339
Houston: (713) 341-8682
 
Cox Business Customer Support: (949) 546-2020  
Datavo Support: (877) 732-8286  
Digium Tech Support: (877) 344-4861  
EarthLink Business Customer Care: (855) 352-2731 customercare@earthlinkbusiness.com
Entelegent Solutions Customer Service: (800) 975-7192  
FiberLight Customer Support: (800) 672-0181 Service Issues: NOC@fiberlight.com
Frontier Technical Support: (800) 239-4430
FiOS Repair: (877) 600-1512
 
GLOBALINX Technical Support: (866) 909-8253 customersupport@globalinx.com
techsupport@globalinx.com
Granite Telecom Customer Support: (866) 847-5500 custserv@granitenet.com
GTT NOC: (877) 385-5252  
Highwinds Customer Support: (866) 872-0357 support@highwinds.com
Host.net Customer Support: (888) 556-4662  
inContact Customer Support: (800) 826-8028
Technical Support: (800) 826-8028
 
Impact Telecom Customer Support: (888) 411-1175
Tech Support: (866) 557-8920
Customer Support: customersupport@impacttelecom.com
Tech Support: noc@impacttelecom.com
Integra Customer Support: (866) 871-1114 support@integratelecom.com
Intermedia Voice Services Support: (877) 880-0055
Business Applications Support: (800) 379-7729
 
AccessLine Customer Service (877) 880-0055 customerservice@accessline.com
ITS Communications Repairs: (888) 693-9509
Billing: (888) 487-0083
 
Level 3 Technical Support (877) 453-8353
Customer Support (877) 253-8353
Escalation List
Masergy Customer Support (877) 462-7374 csc@masergy.com
MegaPath

Technical Support: (800) 455-5546

support@megapath.com
Mitel Support: (800) 722-1301
Endpoint Support: (800) 574-1611
International Support: (613) 592-2122
 
NeoCloud   support@neocloud.com
NetFortris Support: (888) 469-5100 support@netfortris.com
NetWolves Customer Support:(800) 676-8870
Technical Support: (888) 638-9658
 
NewCloud Networks Support: (877) NCN-0911 support@newcloudnetworks.com 
Nitel 24/7 NOC: (866) 892-0915 noc@nitelusa.com
NTT America Support: (877) NTT-NOC5
Billing: (877) 868-8638
noc@us.ntt.net
billing@us.ntt.net
O1 Communications Customer Support: (888) 444-1111 support@o1.com
One Communications Customer Support: (800) 962-2488  
One Ring Networks Atlanta: (404) 303-9900
Dallas: (214) 382-9990
 
Paetec Customer Service: (877) 340-2600
Technical Support: (800) 967-2233
customerservice@PAETEC.com
PGi Customer Support: (877) 599-3087
Agent Support (877) 599-3095
online support
Powernet Customer Support: (800) 860-9495  
RapidScale Support: (866) 686-0328 support@rapidscale.net
RingCentral Agent Reseller Support Line: (800) 595-8110
(Not for end user customers)
resellers@ringcentral.com
Rogers Customer Service: (800) 496-4401  
Savvis Customer Support: (888) 638-6771 ssc@savvis.net
Silver Star Telecom Support: (877) 782-7662 support@silverstartelecom.com
SimpleSignal Customer Support: (303) 242-8616 support@simplesignal.com
SkyRiver Support: 866-759-7483  
Sonic.net Customer Service: (877) 706-5662 support@sonic.net
Spectrum Business Support: (800) 314-7195
Customer Support: (800) 314-7195
Tech Support: (800) 314-7195
Service Activation: (888) 681-8943
 
Sprint

Repair: (800) 877-5045
Billing: (888) 888-4444

Business Customer Service: (800) 927-2199

 
Sprint Wireless

Voice: (800) 278-7114
Nextel Phone: (800) 639-6111

 
Telesphere Support/Network Operations: (888) 616-6414 support@telesphere.com
T-Mobile Customer Support: (877) 453-1304  
Time Warner Cable Customer Support: (888) 892-2253
Commercial Support Center: (877) 892-4662
Sales Team: (877) 892-4519
Billing Support: (866) 718-5093
 
TouchTone Customer Support: (800) 900-5474 business.support@touchtone.net
Towerstream

Technical Support: (800) 3006-6993
Billing: (866-848-5848 x740

support@towerstream.com
billing@towerstream.com
Chat Live: http://www.towerstream.com/Chat.aspx

TPx Communications

Customer Support: (877) 487-8722, Option 3, ask for extension 8017 for a spanish-speaking representative

Technical Support: (877) 487-8349, Option 2, ask for extension 8057 for a spanish-speaking representative

Premier Accounts: (888) 611-8722 (Accounts that bill over $7500 MRC)

Cloud Product Support: (855) 444-8722

For escalations on trouble tickets after 1 hour:
RROCManagementEscal@telepacific.com
Verizon Telecom (GTE) Phone Service: (800) 483-2000
DSL: (888) 649-9500
 
Verizon Business (MCI) Customer Support: (800) 265-2316  
ViaWest Customer Support: (866) 808-9378  
Voyant (formerly ANPI) (866) 629-8200 Customer Care: care@voyant.com
Repair: repair@voyant.com
Billing: billing@voyant.com 
West IP Communications Technical Support: (888) 728-0950  
Windstream Customer Support: (855) 340-2001 (level 1);
(855) 340-2002 (level 2); and (855) 221-2141 (level 3)
 
XCast Customer Support: (888) 422-3500 customerservice@xcastlabs.com
XO Customer Support: (800) 421-3872  
Zayo Network Mgt Center: (888) 636-2778 service@above.net