Carrier Emergency Contacts

PROVIDER EMERGENCY CONTACTS

Our team can be reached Monday - Friday, 6AM - 6PM Pacific Time at our Office at 310-796-1393

Additional resources for each provider may be found on their individual provider pages in our Provider Library.

PROVIDER CUSTOMER SERVICE TECHNICAL SUPPORT BILLING & ACCOUNTS
2talk (800) 283-1332
support@2talk.com
   
ACC Business (888) 286-2686
rm-custcareagnt@accbusiness.com
(410) 423-6500  
Access One (800) 804-8333
service@accessoneinc.com
(800) 804-8333 billing@accessoneinc.com
Adigo (888) 552-3446
support@adigo.com
  billing@adigo.com
Advantix Solutions (866) 238-2684    
AireSpring (800) 825-1055, Opt 1 then Opt 3
customerservice@airespring.com
   
AIS   (858) 576-4272  
Alpheus Communications (877) 257-4387    
AT&T
CA, NV: (888) 613-6330
TX, AR, MO, OK, KS: (800) 246-8464
FFLOW Installs: (844) 591-4852
(800) 332-1321
DSL: (877) 722-3755
 
AT&T Wireless      
Birch Communications (888) 275-0777 (866) 424-5100 (866) 424-5100
BlueSquare Resolutions (888) 356-SQUARE
tickets@getbluesquare.com
   
Broad Sky Networks (877) 291-9575
support@broadskynetworks.net
(877) 291-9575, Opt 3
trouble@broadskynetworks.net
(877) 291-9575, Opt 2
Broadview Networks   (800) 276-2384  
Broadvoice (888) 325-5857 866-431-1626
support@broadvoice.com
 
Bullseye (877) 638-2855    
Call One      
CallTower (800) 347-5444
support@calltower.com
   
CCI Network Services   (877) 592-8049
trouble@ccicom.com
 
CenturyLink (800) 860-1020 Circuits: (800) 524-5249
DSL: (888) 777-9569
(800) 860-1020
China Unicom Los Angeles: (909) 987-8588
San Jose: (408) 215-1946
New York: (732) 767-6686
Washington DC: (703) 880-6888
Toronto: (416) 223-8688
US: (213) 622-2195
Global: (888) 880-5698
 
Cogent (877) 726-4386
support@cogentco.com
  billing@cogentco.com
Comcast Post Order Acceptance/
Pre-Installation Scehduling:

West Division: 866-971-0339
Central Division: 855-336-6983
Northeast Division: 866-347-7357
Post Install (Repair, MACD):
SMB/Coax: 800-391-3000
PRI: 877-543-3961
PRI w/ Coax/Fiber: 855-368-0600
Enterprise/Fiber: 800-741-4141
Hospitality: 877-229-5999
BVE: 800-472-4176
Billing:
SMB/Coax: 800-391-3000
PRI: 877-543-3961
PRI w/ Coax/Fiber: 855-368-0600
Enterprise/Fiber: 800-741-4141
Hospitality: 877-229-5999
BVE: 800-472-4176
Cox Communications (949) 546-2020    
Datavo (877) 732-8286    
Digium (256) 428-6175 (877) 344-4861  
EarthLink Business (855) 352-2731
customercare@earthlinkbusiness.com
   
Entelegent Solutions (800) 975-7192    
FiberLight (800) 672-0181 NOC@fiberlight.com  
Five9 (866) 553-1459
cases@five9.com
   
Frontier   (800) 239-4430
FiOS: (877) 600-1512
 
GLOBALINX customersupport@globalinx.com (866) 909-8253
techsupport@globalinx.com
 
Granite Telecom (866) 847-5500
custserv@granitenet.com
   
GTT   (877) 385-5252  
Host.net (888) 556-4662    
Hypercore Networks (855) 979-0495 (855) 979-0495, Option 1
support@hypercorenetworks.com
(855) 979-0495, Option 3
inContact (800) 826-8028 (800) 826-8028  
Impact Telecom (888) 411-1175, Option 3
customersupport@impacttelecom.com
(866) 557-8920
noc@impacttelecom.com
(888) 411-1175, Option 1
Integra (866) 871-1114
support@integratelecom.com
   
Intermedia   Voice Services: (877) 880-0055
Business Apps: (800) 379-7729
 
ITS Communications Repairs: (888) 693-9509
Billing: (888) 487-0083
   
Level 3 (877) 253-8353 (877) 453-8353  
Masergy (877) 462-7374
csc@masergy.com
   
Mediacom (800) 379-7412 (800) 379-7412  
MegaPath

(877) 611-6342

(800) 455-5546
support@megapath.com
tier1.billingsupport@megapath.com
Mitel (800) 574-1611 (800) 722-1301  
NeoCloud support@neocloud.com    
NetFortris (888) 469-5100
support@netfortris.com
   
NetWolves (800) 676-8870 (888) 638-9658  
NewCloud Networks Support: (877) NCN-0911
support@newcloudnetworks.com 
   
Nitel (866) 892-0915
noc@nitelusa.com
(866) 892-0915
noc@nitelusa.com
(773) 529-6300
billing@nitelusa.com
NTT America   (877) NTT-NOC5
noc@us.ntt.net
(877) 868-8638
billing@us.ntt.net
O1 Communications (888) 444-1111
support@o1.com
   
One Communications (800) 962-2488    
One Ring Networks Atlanta: (404) 303-9900
Dallas: (214) 382-9990
   
PGi (877) 599-3087 (877) 599-3095  
Powernet (800) 860-9495    
QOS Consulting (800) 767-6990
support@qos-consulting.com
(800) 767-6990
support@qos-consulting.com
 
RapidScale (866) 686-0328
support@rapidscale.net
   
RingCentral   (800) 595-8110 (800) 595-8110
Rogers (800) 496-4401    
Savvis (888) 638-6771
ssc@savvis.net
   
Silver Star Telecom (877) 782-7662
support@silverstartelecom.com
   
Skyriver (866) 759-7483 (858) 812-5280, Option 2 (858) 812-5280, Option 3
SolEx (800) 585-6601    
Sonic.net (877) 706-5662
support@sonic.net
   
Spectrum Business (800) 314-7195 (800) 314-7195  
Sprint (800) 927-2199 (800) 877-5045 (888) 888-4444
T-Mobile (877) 453-1304    
Time Warner Cable (888) 892-2253   (866) 718-5093
TouchTone (800) 900-5474
business.support@touchtone.net
   
Towerstream   (800) 3006-6993
support@towerstream.com
(866) 848-5848 x740
billing@towerstream.com

TPx Communications

(877) 487-8722, Opt 3
Premier Accounts: (888) 611-8722 (Accounts that bill over $7500 MRC)
Cloud Product Support: (855) 444-8722

(877) 487-8349, Opt 2
RROCManagementEscal@telepacific.com
 
Verizon Telecom (GTE) Phone Service: (800) 483-2000
DSL: (888) 649-9500
   
Verizon Business (MCI) (800) 265-2316    
ViaWest (866) 808-9378    
Virsage  

(866) 929-8092, Option 2
support@virsage.com

(866) 929-8092, Option 3
Voyant (formerly ANPI)

(866) 317-8726
care@voyant.com

(888) 217-6323
repair@voyant.com
(866) 629-8200, Option 3
billing@voyant.com
West IP Communications   (888) 728-0950  
Windstream (855) 340-2001
(855) 340-2002
(855) 221-2141
   
XCast (888) 422-3500
customerservice@xcastlabs.com
   
XO (888) 575-6398 (888) 575-6398 (888) 575-6398
Zayo Group (888) 636-2778

(888) 636-2778
service@above.net

billing@zayo.com