Carrier Emergency Contacts

PROVIDER EMERGENCY CONTACTS

Our team can be reached Monday - Friday, 6AM - 6PM Pacific Time at our Office at 310-796-1393

Partners can find additional resources for each provider on their individual provider pages in our Provider Library.

PROVIDER CUSTOMER SERVICE TECHNICAL SUPPORT BILLING & ACCOUNTS
2talk 800-283-1332
support@2talk.com
   
ACC Business 888-286-2686
rm-custcareagnt@accbusiness.com
410-423-6500  
Access One 800-804-8333
service@accessoneinc.com
800-804-8333 billing@accessoneinc.com
Adigo 888-552-3446
support@adigo.com
  billing@adigo.com
Advantix Solutions 866-238-2684    
AireSpring 800-825-1055, Opt 1 then Opt 3
customerservice@airespring.com
   
AIS   858-576-4272  
Alpheus 877-257-4387    
AT&T
CA, NV: 888-613-6330
TX, AR, MO, OK, KS: 800-246-8464
SMB Conceirge Team: 844-591-4852
800-332-1321
DSL: 877-722-3755
 
AT&T Wireless      
Birch 888-275-0777 866-424-5100 866-424-5100
BlueSquare Resolutions 888-356-SQUARE
tickets@getbluesquare.com
   
Broad Sky Networks 877-291-9575
support@broadskynetworks.net
877-291-9575, Opt 3
trouble@broadskynetworks.net
877-291-9575, Opt 2
Broadview Networks   800-276-2384  
Broadvoice   866-431-1626
support@broadvoice.com
 
Bullseye Telecom   877-638-2855  
Call One      
CallTower 800-347-5444
support@calltower.com
   
CCI Network Services   877-592-8049
trouble@ccicom.com
 
CenturyLink 800-860-1020 Circuits: 800-524-5249
DSL: 888-777-9569
800-860-1020
China Unicom Los Angeles: 909-987-8588
San Jose: 408-215-1946
New York: 732-767-6686
Washington DC: 703-880-6888
Toronto: 416-223-8688
US: 213-622-2195
Global: 888-880-5698
 
Cogent 877-726-4368, Opt 1
support@cogentco.com
877-726-4368, Opt 2 877-726-4368, Opt 1
billing@cogentco.com
Comcast Post Order Acceptance/
Pre-Installation Scehduling:

West Division: 866-971-0339
Central Division: 855-336-6983
Northeast Division: 866-347-7357
SMB/Coax: 800-391-3000
PRI: 877-543-3961
PRI w/ Coax/Fiber: 855-368-0600
Enterprise/Fiber: 800-741-4141
Hospitality: 877-229-5999
BVE: 800-472-4176
SMB/Coax: 800-391-3000
PRI: 877-543-3961
PRI w/ Coax/Fiber: 855-368-0600
Enterprise/Fiber: 800-741-4141
Hospitality: 877-229-5999
BVE: 800-472-4176
Cox 949-546-2020    
Datavo 877-732-8286    
Digium 256-428-6175 877-344-4861  
EarthLink Business 855-352-2731
customercare@earthlinkbusiness.com
   
Effortless Office   855-363-6863, Opt. 1 855-363-6863, Opt. 3
Entelegent 800-975-7192    
FiberLight 800-672-0181 NOC@fiberlight.com  
Five9 866-553-1459
cases@five9.com
   
Frontier   800-239-4430
FiOS: 877-600-1512
 
Granite Telecom 866-847-5500
custserv@granitenet.com
   
GTT   877-385-5252  
Hypercore Networks 855-979-0495 855-979-0495, Option 1
support@hypercorenetworks.com
855-979-0495, Option 3
inContact 800-826-8028 800-826-8028  
Impact Telecom 888-411-1175, Option 3
customersupport@impacttelecom.com
866-557-8920
noc@impacttelecom.com
888-411-1175, Option 1
Integra 866-871-1114
support@integratelecom.com
   
Intermedia   Voice Services: 877-880-0055
Business Apps: 800-379-7729
 
ITS Communications 888-693-9509   888-487-0083
Level 3 877-253-8353 877-453-8353 877-253-8353, Opt 3 
billing@level3.com
Masergy 877-462-7374
csc@masergy.com
   
Mediacom 800-379-7412 800-379-7412  
MegaPath

877-611-6342

800-455-5546
support@megapath.com
tier1.billingsupport@megapath.com
Mitel 800-574-1611 800-722-1301  
NeoCloud 866-431-2963
support@neocloud.com
   
NetFortris 888-469-5100
support@netfortris.com
   
NetWolves 800-676-8870 888-638-9658  
NewCloud 877-NCN-0911
support@newcloudnetworks.com 
   
Nitel 866-892-0915
noc@nitelusa.com
866-892-0915
noc@nitelusa.com
773-529-6300
billing@nitelusa.com
NTT America   877-NTT-NOC5
noc@us.ntt.net
877-868-8638
billing@us.ntt.net
O1 Communications 888-444-1111
support@o1.com
   
One Communications 800-962-2488    
One Ring Networks 404-303-9900, Opt. 2 404-303-9900, Opt. 2 404-303-9900, Opt. 3
PGi 877-599-3087 877-599-3095  
Powernet 800-860-9495    
QOS Consulting 800-767-6990
support@qos-consulting.com
800-767-6990
support@qos-consulting.com
 
RapidScale 866-686-0328
support@rapidscale.net
   
RingCentral   800-595-8110 800-595-8110
Rogers 800-496-4401    
Savvis 888-638-6771
ssc@savvis.net
   
Silver Star Telecom 877-782-7662
support@silverstartelecom.com
   
Skyriver 866-759-7483 858-812-5280, Option 2 858-812-5280, Option 3
SolEx 800-585-6601    
Sonic.net 877-706-5662
support@sonic.net
   
Spectrum Business 800-314-7195 800-314-7195  
Sprint 800-927-2199 800-877-5045 888-888-4444
T-Mobile 877-453-1304    
Time Warner Cable 888-892-2253
SMB Order Team: 866-924-1874
SMB Failed Install: 855-588-6793
  866-718-5093
TouchTone 800-900-5474
business.support@touchtone.net
   
Towerstream   800-306-6993
support@towerstream.com
866-848-5848 x740
billing@towerstream.com
TPx 877-487-8722, Opt 3
Premier Accounts: 888-611-8722 (Accounts that bill over $7500 MRC)
Cloud Product Support: 855-444-8722
877-487-8349, Opt 2
RROCManagementEscal@telepacific.com
 
Verizon & Wireless 800-265-2316    
ViaWest 866-808-9378    
Virsage   866-929-8092, Option 2
support@virsage.com
866-929-8092, Option 3
Vonage 844-399-5339    888-287-9199
Voxox 866-514-8647
support@voxox.com
   
Voyant 866-317-8726
care@voyant.com
888-217-6323
repair@voyant.com
866-629-8200, Option 3
billing@voyant.com
West UC 888-728-0950 888-728-0950 888-728-0950, Opt. 3
Wilcon      
Windstream 855-221-2141
855-340-2001 (Level 1 Escalation)
855-340-2002 (Level 2 Escalation)
855-221-2141
855-340-2001 (Level 1 Escalation)
855-340-2002 (Level 2 Escalation)
 
Wireless Watchdogs      
XCast 310-861-4700, Opt. 3
customerservice@xcastlabs.com
310-861-4700, Opt. 4
NOC: 310-861-4700, Opt. 5
 
XO 888-575-6398 888-575-6398 888-575-6398
Zayo Group 888-636-2778 888-636-2778
service@above.net
billing@zayo.com
ZeroOutages (888) 997-6237 (888) 997-6237