Carrier Emergency Contacts

Our team can be reached Mon - Fri, 6AM - 6PM Pacific Time at our Office at (310) 796-1393


The customer-facing contact phone numbers and emails below are compiled to the best of our knowledge and are not exhaustive. Partners can find additional resources for each provider on their individual pages in our Provider Library.

If you have successfully received Customer, Technical, or Account/Billing support from a provider contact phone number or email that is not listed in the table below, please feel free to click the button above and email it to us to include!

Provider Name Customer Support Technical Support Billing Support
2talk

800-283-1332
support@2talk.com

ACC Business

888-286-2686
rm-custcareagnt@accbusiness.com

410-423-6500

Access One

800-804-8333
service@accessoneinc.com


800-804-8333

800-804-8333
billing@accessoneinc.com


Adigo

888-552-3446
support@adigo.com

billing@adigo.com

Advantix Solutions Group

866-238-2684

AireSpring

800-825-1055, Opt 1 then Opt 3
customerservice@airespring.com

AIS

858-576-4272

Alpheus Communications (now Logix)

877-257-4387

Altice Business
AppSmart (formerly NeoCloud)

866-456-3211
help@appsmart.com

AT&T

888-613-6330 CA, NV
800-246-8464 TX, AR, MO, OK, KS
888-288-8339 UVerse Customer Service
844-591-4852 SMB Concierge Team


800-332-1321
877-722-3755 DSL

AT&T Wireless
Birch Communications (now Fusion)

888-275-0777

866-424-5100

866-424-5100

Broad Sky Networks

877-291-9575
support@broadskynetworks.net

877-291-9575, Opt 3
trouble@broadskynetworks.net

877-291-9575, Opt 2

Broadsmart
Broadview Networks (now Windstream)

800-276-2384

800-276-2384

800-276-2384

Broadvoice

888-325-5875

866-431-1626
support@broadvoice.com

888-325-5875
billing@broadvoice.com

Call One
CallTower

800-347-5444
support@calltower.com

CCI Network Services

877-592-8049
trouble@ccicom.com

CenturyLink (and Level 3)

800-860-1020

800-524-5249 Circuits
888-777-9569 DSL

800-860-1020

China Unicom

909-987-8588 Los Angeles
408-215-1946 San Jose
732-767-6686 New York
703-880-6888 Washington DC
416-223-8688 Toronto

213-622-2195 US
888-880-5698 Gobal

Coeo Solutions
Cogent

877-726-4368, Opt 1
support@cogentco.com

877-726-4368, Opt 2

877-726-4368, Opt 1
billing@cogentco.com

Comcast

800-391-3000 SMB Customer Care
Post Order Acceptance/ Pre-Installation Scheduling:
866-971-0339 West Division
855-336-6983 Central Division
866-347-7357 or 888-633-4266 Northeast Division
Customer Retention for Products over Coax:
888-203-6702


800-391-3000 SMB Customer Care
877-543-3961 PRI
855-368-0600 Mixed SMB with Enterprise Services
800-741-4141 Metro Ethernet
866-950-3221 Legacy Fiber Services
877-761-7401 BVE
877-229-5999 Hospitality

800-391-3000 SMB Customer Care
877-543-3961 PRI
855-368-0600 Mixed SMB with Enterprise Services
800-741-4141 Metro Ethernet
866-950-3221 Legacy Fiber Services
877-761-7401 BVE
877-229-5999 Hospitality

Cox

949-546-2020

Crown Castle Fiber
CyrusOne
Cyxtera

800-884-3082
customercare@cyxtera.com

800-884-3082
customercare@cyxtera.com

855-699-8372 Opt. 3
arbilling@cyxtera.com US Billing Inquiries

Digital Realty (formerly Telx)
Digium

256-428-6175

877-344-4861

EarthLink Business (now Windstream)

855-352-2731
customercare@earthlinkbusiness.com

855-352-2731

855-352-2731

Ecessa
Effortless Office

855-363-6863, Opt. 1

855-363-6863, Opt. 3

Electric Lightwave (now Zayo Group)
EnTelegent Solutions

800-975-7192

FiberLight

603-490-2574
jean.patterson@fiberlight.com

800-672-0181
noc@fiberlight.com

678-366-0027 x20253
billing@fiberlight.com

Five9

866-553-1459
cases@five9.com

Flexential (formerly ViaWest + Peak10)

866-808-9378 ViaWest
866-732-5836 Peak10

FPL FiberNet (now Crown Castle)
Frontier

877-600-1512 FiOS

800-239-4430
877-600-1512 FiOS

Fusion (Birch and MegaPath)

888-275-0777

866-424-5100

866-424-5100

GeoLinks (formerly California Internet)
Global Capacity (now GTT)
Grande Communications
Granite

866-847-5500
custserv@granitenet.com

866-847-5500

GTT
Hypercore Networks

855-979-0495

855-979-0495, Opt 1
support@hypercorenetworks.com

855-979-0495, Opt 3

IBM
Impact Telecom

888-411-1175, Opt 3
customersupport@impacttelecom.com

866-557-8920
noc@impacttelecom.com

888-411-1175, Opt 1

INAP (formerly Internap)
Intermedia

877-880-0055, Opt 3

877-880-0055, Opt 4

Jive by LogMeIn

877-548-3003
888-990-4262
partnersuccess@jive.com

877-548-3003
801-717-1556
support@jive.com

877-980-1838
billing@jive.com

Level 3 (now CenturyLink)
Lightower (now Crown Castle)
Lightpath (now Altice)
Logix Fiber Networks (with Alpheus)
Masergy

877-462-7374
csc@masergy.com

MegaPath (now Fusion)

877-611-6342

800-455-5546
support@megapath.com

tier1.billingsupport@megapath.com

Mitel

800-574-1611

800-722-1301, Opt. 2
mcsescalations@mitel.com

800-722-1301, Opt. 4
mcscustomerservice@mitel.com

NaviSite
NetWolves

800-676-8870

800-676-8870, Opt. 1 or 2

800-676-8870, Opt. 3

NewCloud Networks

877-NCN-0911
support@newcloudnetworks.com

877-NCN-0911
support@newcloudnetworks.com

877-NCN-0911
support@newcloudnetworks.com

NICE inContact

800-826-8028

800-826-8028

Nitel

866-892-0915
noc@nitelusa.com

866-892-0915
noc@nitelusa.com

773-529-6300
billing@nitelusa.com

NTT America

877-868-8638, Opt. 3
noc@ntta.com

877-868-8638, Opt. 2
billing@ntta.com

One Ring Networks

404-303-9900, Opt. 2

404-303-9900, Opt. 2

404-303-9900, Opt. 3

Optimum (now Altice)
PGi

719-457-6901

PhoenixNAP
Powernet

800-860-9495

800-860-9495, Opt. 3 for Voice, Opt. 4 for Internet

800-860-9495, Opt. 5

QOS Networks

800-767-6990
support@qosnet.com

800-767-6990
support@qosnet.com

Rackspace
RapidScale

866-686-0328
support@rapidscale.net

866-686-0328
support@rapidscale.net

Retarus
RingCentral

800-595-8110

800-595-8110

Rogers

800-496-4401

Shaw Business
ShoreTel (now Mitel)
Silver Star Telecom

877-782-7662
support@silverstartelecom.com

Single Path

866-609-7284

630-812-2320
jason.green@singlepath.com

630-812-2356
bill.borbas@singlepath.com

Skyriver (now One Ring Networks)

858-812-5280, Opt. 2

858-812-5280, Opt. 2

858-812-5280, Opt. 3

SolEx

800-585-6601

Sonic

877-706-5662
support@sonic.com

Spectrum Business (formerly Charter)

800-314-7195

800-314-7195

800-314-7195

Steadfast
Suddenlink (now Altice)
Sunesys (now Crown Castle)
Switch
T-Mobile

877-453-1304

Telstra
TierPoint
Time Warner Cable (now Spectrum)

877-892-4662
SMB Failed Install: 855-588-6793

877-892-4662

877-892-4662

TouchTone Communications

800-900-5474
business.support@touchtone.net

Towerstream

800-306-6993
support@towerstream.com

866-848-5848 x740
billing@towerstream.com

TPx Communications

877-487-8722, Opt 3
888-611-8722 Premier (Accounts that bill over $7500 MRC)
855-444-8722 Cloud Product Support

877-487-8349, Opt 2
RROCManagementEscal@telepacific.com

Utility Telecom
Verizon (and XO)

800-837-4966 Schedule Order Changes

Status Updates
800-859-0708 NY, CT
800-285-2263 PA, DE
800-675-9911 DC, MD, VA, NJ
800-859-1675 MA, RI


Verizon Wireless

800-265-2316

Viasat

855-313-4111

888-272-7232

855-313-4111

Virsage

866-929-8092, Opt. 2
support@virsage.com

866-929-8092, Opt. 3

Vonage

844-399-5339

888-287-9199

Voxox

866-514-8647
support@voxox.com

Voyant (formerly ANPI)

866-317-8726
care@voyant.com

888-217-6323
repair@voyant.com

866-629-8200, Opt. 3
billing@voyant.com

Wave Business
West (formerly West IP)

888-728-0950

888-728-0950

888-728-0950, Opt. 3

Wilcon (now Crown Castle)
Windstream Enterprise

855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation

855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation

855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation

Wireless Watchdogs
WOW! Business
XCast Labs

310-861-4700, Opt. 3
support@xcastlabs.com

310-861-4700, Opt. 4
310-861-4700, Opt. 5 for NOC

XO Communications (now Verizon)
Zayo Group

888-636-2778

888-636-2778
service@above.net

billing@zayo.com

ZeroOutages

888-383-3841
support@zerooutages.com

888-383-3841
support@zerooutages.com

Zultys

408-328-0450

408-328-0450