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PROVIDER EMERGENCY CONTACTS Our team can be reached Monday - Friday, 6AM - 6PM Pacific Time at our Office at 310-796-1393 Additional resources for each provider may be found on their individual provider pages in our Provider Library. |
| PROVIDER | PHONE | ||
| 2talk | (800) 283-1332 | support@2talk.com | |
| ACC Business |
Service: (410) 423-6500 Customer Service: (888) 286-2686 |
hvanhouten@acctelecom.com rm-custcareagnt@accbusiness.com |
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| Access One |
Customer Service: (800) 804-8333 Billing: (800) 804-8333 x2004 |
Customer Service: service@accessoneinc.com Billing: billing@accessoneinc.com |
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| Adigo | Customer Support: (888) 552-3446 |
Customer Service: support@adigo.com Billing: billing@adigo.com |
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| Advantix | Customer Support: (866) 238-2684 | ||
| AireSpring | Customer Support: (800) 825-1055, Opt 1, Opt 3 | customerservice@airespring.com | |
| AIS | Support: (858) 576-4272 | ||
| Alpheus Communications | Customer Service: (877) 257-4387 | ||
| AT&T |
West (CA and NV)
Repair: (800) 332-1321
DSL: (877) 722-3755
IP Customer Care: (888) 613-6330
Southwest (TX, AR, MO, OK, KS)
Customer Support: (800) 246-8464
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| BCN Solutions Express | Customer Support: (800) 585-6601 | ||
| Birch Communications | Customer Support: (888) 275-0777 | ||
| Broadview | Technical Support: (800) 276-2384 | ||
| BlueSquare | Customer Support: (888) 356-SQUARE | tickets@getbluesquare.com | |
| Broad Sky Networks |
Customer Service: (877) 291-9575 Tech Support: (877) 291-9575 |
Customer Support: support@broadskynetworks.net Tech Support: trouble@broadskynetworks.net |
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| Broadvoice |
Customer Care: (888) 325-5857 24hr Tech Support: 866-431-1626 |
support@broadvoice.com | |
| Bullseye | Customer Support: (877) 638-2855 | ||
| CallTower | Customer Service: (800) 347-5444 | support@calltower.com | |
| Cbeyond |
Billing: (866) 424-5100 Technical: (866) 424-5100 |
customer.care@cbeyond.net technical.support@cbeyond.net |
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| CCI Network Services | On-Call Tech: (877) 592-8049 | trouble@ccicom.com | |
| CenturyLink |
Customer Service/Billing: (800) 860-1020 All Circuit Issues: (800) 524-5249 DSL support: (888) 777-9569 Embarq Customer Support: (800) 786-6272 |
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| China Unicom |
Sales & Support: Los Angeles: (909) 987-8588 San Jose: (408) 215-1946 New York: (732) 767-6686 Washington D.C.: (703) 880-6888 Toronto: (416) 223-8688 Tech Service & Support: |
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| Cogent | Customer Support: (877) 726-4386 |
Service: support@cogentco.com Billing: billing@cogentco.com |
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| Comcast |
Comcast Post Installation: Coax: (800) 391-3000 or (866) 971-0339 PRI: (877) 543-3961 Ethernet: (800) 741-4141 Mixed Orders: (855) 368-0600 Post-order acceptance questions (install ready to schedule): NE Division: (866) 347-7357 Central Division: (855) 336-6983 West Division: Twin Cities: 9520285-2323 opt 2 Oregon / SW Washington: (866) 891-3387 Seattle: (877) 525-2104 California: (888) 543-2709 Mile High: (866) 971-0339 Houston: (713) 341-8682 |
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| Cox Business | Customer Support: (949) 546-2020 | ||
| Datavo | Support: (877) 732-8286 | ||
| Digium | Tech Support: (877) 344-4861 | ||
| EarthLink Business | Customer Care: (855) 352-2731 | customercare@earthlinkbusiness.com | |
| Entelegent Solutions | Customer Service: (800) 975-7192 | ||
| FiberLight | Customer Support: (800) 672-0181 | Service Issues: NOC@fiberlight.com | |
| Frontier |
Technical Support: (800) 239-4430 FiOS Repair: (877) 600-1512 |
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| GLOBALINX | Technical Support: (866) 909-8253 |
customersupport@globalinx.com techsupport@globalinx.com |
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| Granite Telecom | Customer Support: (866) 847-5500 | custserv@granitenet.com | |
| GTT | NOC: (877) 385-5252 | ||
| Highwinds | Customer Support: (866) 872-0357 | support@highwinds.com | |
| Host.net | Customer Support: (888) 556-4662 | ||
| inContact |
Customer Support: (800) 826-8028 Technical Support: (800) 826-8028 |
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| Impact Telecom |
Customer Support: (888) 411-1175 Tech Support: (866) 557-8920 |
Customer Support: customersupport@impacttelecom.com Tech Support: noc@impacttelecom.com |
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| Integra | Customer Support: (866) 871-1114 | support@integratelecom.com | |
| Intermedia |
Voice Services Support: (877) 880-0055 Business Applications Support: (800) 379-7729 |
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| AccessLine | Customer Service (877) 880-0055 | customerservice@accessline.com | |
| ITS Communications |
Repairs: (888) 693-9509 Billing: (888) 487-0083 |
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| Level 3 |
Technical Support (877) 453-8353 Customer Support (877) 253-8353 |
Escalation List | |
| Masergy | Customer Support (877) 462-7374 | csc@masergy.com | |
| MegaPath |
Technical Support: (800) 455-5546 |
support@megapath.com | |
| Mitel |
Support: (800) 722-1301 Endpoint Support: (800) 574-1611 International Support: (613) 592-2122 |
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| NeoCloud | support@neocloud.com | ||
| NetFortris | Support: (888) 469-5100 | support@netfortris.com | |
| NetWolves |
Customer Support:(800) 676-8870 Technical Support: (888) 638-9658 |
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| NewCloud Networks | Support: (877) NCN-0911 | support@newcloudnetworks.com | |
| Nitel | 24/7 NOC: (866) 892-0915 | noc@nitelusa.com | |
| NTT America |
Support: (877) NTT-NOC5 Billing: (877) 868-8638 |
noc@us.ntt.net billing@us.ntt.net |
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| O1 Communications | Customer Support: (888) 444-1111 | support@o1.com | |
| One Communications | Customer Support: (800) 962-2488 | ||
| One Ring Networks |
Atlanta: (404) 303-9900 Dallas: (214) 382-9990 |
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| Paetec |
Customer Service: (877) 340-2600 Technical Support: (800) 967-2233 |
customerservice@PAETEC.com | |
| PGi |
Customer Support: (877) 599-3087 Agent Support (877) 599-3095 |
online support | |
| Powernet | Customer Support: (800) 860-9495 | ||
| RapidScale | Support: (866) 686-0328 | support@rapidscale.net | |
| RingCentral |
Agent Reseller Support Line: (800) 595-8110 (Not for end user customers) |
resellers@ringcentral.com | |
| Rogers | Customer Service: (800) 496-4401 | ||
| Savvis | Customer Support: (888) 638-6771 | ssc@savvis.net | |
| Silver Star Telecom | Support: (877) 782-7662 | support@silverstartelecom.com | |
| SimpleSignal | Customer Support: (303) 242-8616 | support@simplesignal.com | |
| SkyRiver | Support: 866-759-7483 | ||
| Sonic.net | Customer Service: (877) 706-5662 | support@sonic.net | |
| Spectrum Business |
Support: (800) 314-7195 Customer Support: (800) 314-7195 Tech Support: (800) 314-7195 Service Activation: (888) 681-8943 |
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| Sprint |
Repair: (800) 877-5045 Business Customer Service: (800) 927-2199 |
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| Sprint Wireless |
Voice: (800) 278-7114 |
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| Telesphere | Support/Network Operations: (888) 616-6414 | support@telesphere.com | |
| T-Mobile | Customer Support: (877) 453-1304 | ||
| Time Warner Cable |
Customer Support: (888) 892-2253 Commercial Support Center: (877) 892-4662 Sales Team: (877) 892-4519 Billing Support: (866) 718-5093 |
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| TouchTone | Customer Support: (800) 900-5474 | business.support@touchtone.net | |
| Towerstream |
Technical Support: (800) 3006-6993 |
support@towerstream.com billing@towerstream.com Chat Live: http://www.towerstream.com/Chat.aspx |
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Customer Support: (877) 487-8722, Option 3, ask for extension 8017 for a spanish-speaking representative Technical Support: (877) 487-8349, Option 2, ask for extension 8057 for a spanish-speaking representative Premier Accounts: (888) 611-8722 (Accounts that bill over $7500 MRC) Cloud Product Support: (855) 444-8722 |
For escalations on trouble tickets after 1 hour: RROCManagementEscal@telepacific.com |
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| Verizon Telecom (GTE) |
Phone Service: (800) 483-2000 DSL: (888) 649-9500 |
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| Verizon Business (MCI) | Customer Support: (800) 265-2316 | ||
| ViaWest | Customer Support: (866) 808-9378 | ||
| Voyant (formerly ANPI) | (866) 629-8200 |
Customer Care: care@voyant.com Repair: repair@voyant.com Billing: billing@voyant.com |
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| West IP Communications | Technical Support: (888) 728-0950 | ||
| Windstream |
Customer Support: (855) 340-2001 (level 1); (855) 340-2002 (level 2); and (855) 221-2141 (level 3) |
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| XCast | Customer Support: (888) 422-3500 | customerservice@xcastlabs.com | |
| XO | Customer Support: (800) 421-3872 | ||
| Zayo | Network Mgt Center: (888) 636-2778 | service@above.net | |