Carrier Emergency Contacts

Provider Name Customer Support Technical Support Billing Support
Zultys

408-328-0450

408-328-0450

Zoom Video Communications
Ziply Fiber
ZeroOutages

888-383-3841

[email protected]

888-383-3841

[email protected]

Zayo

866-364-6033

866-364-6033

866-364-6033

[email protected]

XCast Labs

310-861-4700, Opt. 3

[email protected]

310-861-4700, Opt. 4

310-861-4700, Opt. 5 for NOC

WOW! Business
Wireless Watchdogs
WiredIQ

941-615-1005, Opt. 2

[email protected]

941-615-1005, Opt. 2

[email protected]

Windstream Enterprise

855-221-2141

855-340-2001 Level 1 Escalation

855-340-2002 Level 2 Escalation

855-221-2141

855-340-2001 Level 1 Escalation

855-340-2002 Level 2 Escalation

855-221-2141

855-340-2001 Level 1 Escalation

855-340-2002 Level 2 Escalation

WAN Dynamics
Vonage

844-399-5339

888-287-9199

Virsage

866-929-8092, Opt. 2

[email protected]

866-929-8092, Opt. 3

VinaKom
Viasat

855-313-4111

888-272-7232

855-313-4111

Verizon Wireless
Verizon

800-837-4966 Schedule Order Changes



In-flight FiOS Order Updates

800-859-0708 NY, CT

800-285-2263 PA, DE

800-675-9911 DC, MD, VA, NJ

800-859-1675 MA, RI


In-flight FiOS Order Updates

800-859-0708 NY, CT

800-285-2263 PA, DE

800-675-9911 DC, MD, VA, NJ

800-859-1675 MA, RI


Utility Telecom
unWired Broadband
UJET
TSI

888-446-4733

888-446-4733

TPx

877-487-8722, Opt 3

888-611-8722 Premier (Accounts that bill over $7500 MRC)

855-444-8722 Cloud Product Support

877-487-8349, Opt 2

[email protected]

Towerstream

866-848-5848 or 401-608-8204

[email protected]

866-848-5848 x9102

[email protected]

TouchTone Communications

800-900-5474

[email protected]

TierPoint
Thrive

866-205-2810

[email protected]

866-205-2810 Opt. 1

866-205-2810

[email protected]

Telstra
Telesystem
Talkdesk

888-743-3044

888-743-3044

Symbol Security
Switch
Steadfast, a ColoHouse Company
Splice
SpectrumVoIP

972-312-0388

469-429-2500

[email protected]

469-638-0902

[email protected]

Spectrum

800-314-7195 SMB Regional Biller

877-892-4662 SMB National Biller

888-812-2591 Enterprise

800-314-7195 SMB Regional Biller

877-892-4662 SMB National Biller

888-812-2591 Enterprise

800-314-7195 SMB Regional Biller

877-892-4662 SMB National Biller

888-812-2591 Enterprise

Spectrotel
Sonic

877-706-5662

[email protected]

SolEx

800-585-6601

Sirius
SilverIP

312-600-3810

[email protected]

312-600-3810

[email protected]

312-600-3900

[email protected]

Silver Star Telecom

877-782-7662

[email protected]

Sierra Wireless
Shaw Business

877-742-9249 Cable

866-244-7474 Fiber

844-620-7429 Cable

866-244-7475 Fiber

877-742-9249 SmartWiFi

844-388-6423 SmartVoice

877-742-9249 Account Maintenance

[email protected]

Sangoma

256-428-6175

877-344-4861

Rogers

800-496-4401

Rise Broadband
RingCentral

800-595-8110

800-595-8110

Retarus
Resolve Tech Solutions
RapidScale

866-686-0328

[email protected]

866-686-0328

[email protected]

Rackspace
QuadraNet
QOS Networks

800-767-6990

[email protected]

800-767-6990

[email protected]

Powernet

800-860-9495

800-860-9495, Opt. 3 for Voice, Opt. 4 for Internet

800-860-9495, Opt. 5

Pilot
PhoenixNAP

877-749-2656

855-330-1509

877-749-2656

PGi

719-457-6901

Existing Business Billing Inquiries [email protected]

Perfect Packet

312-690-4584, Opt. 2

312-690-4584, Opt. 2

312-690-4584, Opt. 3

Peerless Network
Palo Alto Networks
Ooma
One Ring Networks

404-303-9900, Opt. 2

404-303-9900, Opt. 2

404-303-9900, Opt. 3

Observe.AI
NTT

877-868-8638, Opt. 3

[email protected]

877-868-8638, Opt. 2

[email protected]

Nitel

866-892-0915

[email protected]

866-892-0915

[email protected]

773-529-6300

[email protected]

NICE inContact

800-826-8028

800-826-8028

NHC
NFINIT (formerly AIS)

858-576-4272

Nextiva
Nexogy
NewCloud Networks

877-NCN-0911

[email protected]

877-NCN-0911

[email protected]

877-NCN-0911

[email protected]

NetWolves

800-676-8870

800-676-8870, Opt. 1 or 2

800-676-8870, Opt. 3

Net2Phone

866-978-8260, Opt. 2

[email protected]

866-978-8260, Opt. 2

[email protected]

866-978-8260, Opt. 3

[email protected]

Natural Wireless
Momentum Telecom
Mitel
Mindsight
MetTel

800-876-9823

[email protected]

866-312-0911

800-876-9823

[email protected]

Masergy

877-462-7374

[email protected]

877-462-7374

[email protected]

877-462-7374

[email protected]

Managed Solution
Lux Speed
Lumen (formerly CenturyLink)

877-453-8353

800-860-1020

877-453-8353

877-886-6515 Circuits

888-777-9569 DSL

800-860-1020

Logix Fiber Networks
LiveVox
Lingo

866-405-4646

866-405-4646

866-405-4646

Lightpath
Intrado

888-728-0950

888-728-0950

888-728-0950, Opt. 3

Intermedia

877-880-0055, Opt 3

877-880-0055, Opt 4

Inteliquent (formerly Voyant)

866-629-8200

[email protected]

866-629-8200

[email protected]

866-629-8200, Opt. 3

[email protected]

Infosec
INAP
Hyperion Partners
Hypercore Networks

855-979-0495

855-979-0495, Opt 1

[email protected]

855-979-0495, Opt 3

[email protected]

GTT
Gryphon Networks
Granite

866-847-5500

[email protected]

866-847-5500

GoTo (formerly LogMeIn)

877-548-3003

888-990-4262

[email protected]

877-548-3003

801-717-1556

[email protected]

877-980-1838

[email protected]

GoExceed
Globalgig
GeoLinks
Genesys
Fusion Connect

888-275-0777

866-424-5100

877-838-5302

[email protected]

866-424-5100

877-228-7910

[email protected]

Frontier

877-600-1512 FiOS

800-239-4430

877-600-1512 FiOS

Flexential

833-264-3539

[email protected]

833-264-3539

[email protected]

833-264-3539

[email protected]

Flagship Solutions Group
Five9

866-553-1459

[email protected]

FirstLight
First Communications
FiberLight

603-490-2574

800-672-0181

[email protected]

678-366-0027 x20253

[email protected]

Expereo
Evoque
Evolve IP

877-459-4347

[email protected]

877-459-4347

[email protected]

877-459-4347

[email protected]

Everstream
Equinix
EPIC iO (formerly Broad Sky Networks)

877-291-9575

[email protected]

877-291-9575, Opt 3

[email protected]

877-291-9575, Opt 2

EnTelegent Solutions

800-975-7192

Element Critical
Effortless Office

855-363-6863, Opt. 1

855-363-6863, Opt. 3

Edify
DYOPATH

866-609-7284

630-812-2320

[email protected]

630-812-2356

[email protected]

Documo
Digital Realty
Digital Crossroad
Dialpad
DataBank

855-328-2247

855-328-2247

Data Canopy
Cyxtera

800-884-3082

[email protected]

800-884-3082

[email protected]

855-699-8372 Opt. 3

[email protected] US Billing Inquiries

CyrusOne
Crown Castle
Cox

949-546-2020

Covax Data
Corvid Cyberdefense
CORO
CoreSite
Consolidated Communications
COMM-CORE
Comcast

800-391-3000 SMB Customer Care

800-741-4141 Enterprise Customer Care



Post Order Acceptance/ Pre-Installation Scheduling:

866-971-0339 West Division

855-336-6983 Central Division

866-347-7357 Northeast Division



Customer Retention for Products over Coax (upgrades & renewals):

888-203-6702

[email protected]


800-391-3000 SMB Customer Care (Repair, MACD, Billing, Technical Support, IPs)

800-741-4141 Enterprise Customer Care



877-543-3961 PRI

855-368-0600 Mixed SMB with Enterprise Services

800-741-4141 Ethernet

877-761-7401 BVE

877-229-5999 Hospitality

 



800-391-3000 SMB Customer Care (Repair, MACD, Billing, Technical Support, IPs)

800-741-4141 Enterprise Customer Care



877-543-3961 PRI

855-368-0600 Mixed SMB with Enterprise Services

800-741-4141 Ethernet

877-761-7401 BVE

877-229-5999 Hospitality

Colt
Cogent

877-726-4368, Opt 1

[email protected]

877-726-4368, Opt 2

877-726-4368, Opt 1

[email protected]

Coeo Solutions
Claro
China Unicom

909-987-8588 Los Angeles

408-215-1946 San Jose

732-767-6686 New York

703-880-6888 Washington DC

416-223-8688 Toronto

213-622-2195 US

888-880-5698 Global

CCI Network Services

877-592-8049

[email protected]

Cato Networks

505-333-4070

[email protected]

505-333-4070

[email protected]

505-333-4070

[email protected]

CallTower

800-347-5444

[email protected]

Call One (now Peerless Network)
BullsEye Telecom

877-638-2855

Broadvoice

888-325-5875

866-431-1626

[email protected]

888-325-5875

[email protected]

Breezeline (formerly Atlantic Broadband)
Bluebird Network
Bigleaf Networks

888-244-3133

[email protected]

888-244-3133

888-244-3133

BCN
BAI Connect (formerly Bel Air Internet)

[email protected]

[email protected]

[email protected]

Avaya
AT&T Wireless
AT&T

888-613-6330 CA, NV

800-246-8464 TX, AR, MO, OK, KS

888-288-8339 UVerse Customer Service

844-591-4852 SMB Concierge Team

855-263-7647 HALO Group for ADI, IP Flex, AVPN Install Support and Status Requests


800-332-1321

877-722-3755 DSL

Astound Business Solutions (formerly RCN, Grande, Wave)
Aryaka
Appgate
Altice Business
Allstream

800-990-5550

AireSpring

800-825-1055, Opt 1 then Opt 3

[email protected]

Advantix Solutions Group

866-238-2684

Adigo

888-552-3446

[email protected]

[email protected]

Access One

800-804-8333

[email protected]


800-804-8333

800-804-8333

[email protected]


ACC Business

888-286-2686

[email protected]

410-423-6500

8x8
2talk

800-283-1332

[email protected]

800-283-1332

[email protected]

800-283-1332

[email protected]