Zultys |
408-328-0450 |
408-328-0450 |
|
ZeroOutages |
888-383-3841 support@zerooutages.com |
888-383-3841 support@zerooutages.com |
|
Zayo Group |
866-364-6033 |
866-364-6033 |
866-364-6033 customerservice@zayo.com |
XO Communications (now Verizon) |
|
|
|
XCast Labs |
310-861-4700, Opt. 3 support@xcastlabs.com |
310-861-4700, Opt. 4 310-861-4700, Opt. 5 for NOC |
|
WOW! Business |
|
|
|
Wireless Watchdogs |
|
|
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WiredIQ |
941-615-1005, Opt. 2 support@wirediq.com |
941-615-1005, Opt. 2 support@wirediq.com |
|
Windstream Enterprise |
855-221-2141 855-340-2001 Level 1 Escalation 855-340-2002 Level 2 Escalation |
855-221-2141 855-340-2001 Level 1 Escalation 855-340-2002 Level 2 Escalation |
855-221-2141 855-340-2001 Level 1 Escalation 855-340-2002 Level 2 Escalation |
Wilcon (now Crown Castle) |
|
|
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Wave Business (now RCN, Grande, Wave) |
|
|
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Voyant |
866-629-8200 support@voyant.com |
866-629-8200 support@voyant.com |
866-629-8200, Opt. 3 billing@voyant.com |
Vonage |
844-399-5339 |
|
888-287-9199 |
Virsage |
|
866-929-8092, Opt. 2 support@virsage.com |
866-929-8092, Opt. 3 |
Viasat |
855-313-4111 |
888-272-7232 |
855-313-4111 |
Verizon Wireless |
|
|
|
Verizon (and XO) |
800-837-4966 Schedule Order Changes
In-flight FiOS Order Updates 800-859-0708 NY, CT 800-285-2263 PA, DE 800-675-9911 DC, MD, VA, NJ 800-859-1675 MA, RI
|
In-flight FiOS Order Updates 800-859-0708 NY, CT 800-285-2263 PA, DE 800-675-9911 DC, MD, VA, NJ 800-859-1675 MA, RI
|
|
Utility Telecom |
|
|
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TSI |
888-446-4733 |
888-446-4733 |
|
TPx Communications |
877-487-8722, Opt 3 888-611-8722 Premier (Accounts that bill over $7500 MRC) 855-444-8722 Cloud Product Support |
877-487-8349, Opt 2 RROCManagementEscal@telepacific.com |
|
Towerstream |
|
800-306-6993 support@towerstream.com |
866-848-5848 x740 billing@towerstream.com |
TouchTone Communications |
800-900-5474 business.support@touchtone.net |
|
|
Time Warner Cable (now Spectrum) |
877-892-4662 SMB Failed Install: 855-588-6793 |
877-892-4662 |
877-892-4662 |
TierPoint |
|
|
|
Telstra |
|
|
|
Talkdesk |
888-743-3044 |
888-743-3044 |
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T-Mobile |
877-453-1304 |
|
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Switch |
|
|
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Sunesys (now Crown Castle) |
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|
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Suddenlink (now Altice) |
|
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Steadfast |
|
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Sprint Wireless |
|
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SpectrumVoIP |
972-312-0388 |
469-429-2500 support@spectrumvoip.com |
469-638-0902 billing@spectrumvoip.com |
Spectrum Business (formerly Charter) |
800-314-7195 SMB 888-812-2591 Enterprise (TWC) 866-603-3199 Enterprise (Charter) 877-470-2023 Enterprise (Bright House) |
800-314-7195 SMB 888-812-2591 Enterprise (TWC) 866-603-3199 Enterprise (Charter) 877-470-2023 Enterprise (Bright House) |
800-314-7195 SMB 888-812-2591 Enterprise (TWC) 866-603-3199 Enterprise (Charter) 877-470-2023 Enterprise (Bright House) |
Sonic |
877-706-5662 support@sonic.com |
|
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SolEx |
800-585-6601 |
|
|
Skyriver (now One Ring Networks) |
858-812-5280, Opt. 2 |
858-812-5280, Opt. 2 |
858-812-5280, Opt. 3 |
Single Path |
866-609-7284 |
630-812-2320 jason.green@singlepath.com |
630-812-2356 bill.borbas@singlepath.com |
Silver Star Telecom |
877-782-7662 support@silverstartelecom.com |
|
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ShoreTel (now Mitel) |
|
|
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Shaw Business |
877-742-9249 Cable 866-244-7474 Fiber |
844-620-7429 Cable 866-244-7475 Fiber 877-742-9249 SmartWiFi 844-388-6423 SmartVoice |
877-742-9249 Account Maintenance |
Sangoma (formerly Digium) |
256-428-6175 |
877-344-4861 |
|
Rogers |
800-496-4401 |
|
|
RingCentral |
|
800-595-8110 |
800-595-8110 |
Retarus |
|
|
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RCN, Grande, Wave |
|
|
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RCN (now RCN, Grande, Wave) |
|
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RapidScale |
866-686-0328 support@rapidscale.net |
866-686-0328 support@rapidscale.net |
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Rackspace |
|
|
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QOS Networks |
800-767-6990 noc@qosnet.com |
800-767-6990 noc@qosnet.com |
|
Powernet |
800-860-9495 |
800-860-9495, Opt. 3 for Voice, Opt. 4 for Internet |
800-860-9495, Opt. 5 |
PhoenixNAP |
|
|
|
PGi |
|
719-457-6901 |
|
Perfect Packet |
312-690-4584, Opt. 2 |
312-690-4584, Opt. 2 |
312-690-4584, Opt. 3 |
Peerless Network |
|
|
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Optimum (now Altice) |
|
|
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One Ring Networks |
404-303-9900, Opt. 2 |
404-303-9900, Opt. 2 |
404-303-9900, Opt. 3 |
NTT Communications |
877-868-8638, Opt. 3 noc@ntta.com |
877-868-8638, Opt. 2 billing@ntta.com |
|
Nitel |
866-892-0915 noc@nitelusa.com |
866-892-0915 noc@nitelusa.com |
773-529-6300 billing@nitelusa.com |
NICE inContact |
800-826-8028 |
800-826-8028 |
|
Nextiva |
|
|
|
NewCloud Networks |
877-NCN-0911 support@newcloudnetworks.com |
877-NCN-0911 support@newcloudnetworks.com |
877-NCN-0911 support@newcloudnetworks.com |
NetWolves |
800-676-8870 |
800-676-8870, Opt. 1 or 2 |
800-676-8870, Opt. 3 |
Net2Phone |
866-978-8260, Opt. 2 support@net2phoneoffice.com |
866-978-8260, Opt. 2 support@net2phoneoffice.com |
866-978-8260, Opt. 3 billing@net2phoneoffice.com |
Mitel |
800-574-1611 |
800-722-1301, Opt. 2 mcsescalations@mitel.com |
800-722-1301, Opt. 4 mcscustomerservice@mitel.com |
MegaPath (now Fusion) |
877-611-6342 |
800-455-5546 support@megapath.com |
tier1.billingsupport@megapath.com |
Masergy |
877-462-7374 csc@masergy.com |
|
|
Logix Fiber Networks |
|
|
|
Lingo (formerly Impact Telecom) |
866-405-4646 |
866-405-4646 |
866-405-4646 |
Lightpath (now Altice) |
|
|
|
Lightower (now Crown Castle) |
|
|
|
Level 3 (now CenturyLink) |
|
|
|
Jive by LogMeIn |
877-548-3003 888-990-4262 partnersuccess@jive.com |
877-548-3003 801-717-1556 support@jive.com |
877-980-1838 billing@jive.com |
Intrado (formerly West) |
888-728-0950 |
888-728-0950 |
888-728-0950, Opt. 3 |
Intermedia |
|
877-880-0055, Opt 3 |
877-880-0055, Opt 4 |
INAP |
|
|
|
IBM |
|
|
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Hyperion Partners |
|
|
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Hypercore Networks |
855-979-0495 |
855-979-0495, Opt 1 support@hypercorenetworks.com |
855-979-0495, Opt 3 billing@hypercorenetworks.com |
GTT |
|
|
|
Granite |
866-847-5500 custserv@granitenet.com |
866-847-5500 |
|
Grande Communications (now RCN, Grande, Wave) |
|
|
|
Global Capacity (now GTT) |
|
|
|
GeoLinks (formerly California Internet) |
|
|
|
Fusion |
888-275-0777 |
866-424-5100 877-838-5302 eliterepair@birch.com |
866-424-5100 877-228-7910 elitegold@birch.com |
Frontier |
877-600-1512 FiOS |
800-239-4430 877-600-1512 FiOS |
|
FPL FiberNet (now Crown Castle) |
|
|
|
Flexential (formerly ViaWest + Peak10) |
866-808-9378 ViaWest 866-732-5836 Peak10 |
|
|
Five9 |
866-553-1459 cases@five9.com |
|
|
First Communications |
|
|
|
FiberLight |
603-490-2574 |
800-672-0181 noc@fiberlight.com |
678-366-0027 x20253 billing@fiberlight.com |
Evolve IP |
877-459-4347 support@evolveip.net |
877-459-4347 support@evolveip.net |
877-459-4347 billing@evolveip.net |
EnTelegent Solutions |
800-975-7192 |
|
|
Effortless Office |
|
855-363-6863, Opt. 1 |
855-363-6863, Opt. 3 |
Ecessa |
|
|
|
EarthLink Business (now Windstream) |
855-352-2731 customercare@earthlinkbusiness.com |
855-352-2731 |
855-352-2731 |
Digital Realty (formerly Telx) |
|
|
|
Cyxtera |
800-884-3082 customercare@cyxtera.com |
800-884-3082 customercare@cyxtera.com |
855-699-8372 Opt. 3 arbilling@cyxtera.com US Billing Inquiries |
CyrusOne |
|
|
|
Crown Castle Fiber |
|
|
|
Cox |
949-546-2020 |
|
|
Comcast |
800-391-3000 SMB Customer Care Post Order Acceptance/ Pre-Installation Scheduling: 866-971-0339 West Division 855-336-6983 Central Division 866-347-7357 or 888-633-4266 Northeast Division Customer Retention for Products over Coax (upgrades & renewals): 888-203-6702 indirect_retention@comcast-businesssales.com
|
800-391-3000 SMB Customer Care 877-543-3961 PRI 855-368-0600 Mixed SMB with Enterprise Services 800-741-4141 Metro Ethernet 866-950-3221 Legacy Fiber Services 877-761-7401 BVE 877-229-5999 Hospitality |
800-391-3000 SMB Customer Care 877-543-3961 PRI 855-368-0600 Mixed SMB with Enterprise Services 800-741-4141 Metro Ethernet 866-950-3221 Legacy Fiber Services 877-761-7401 BVE 877-229-5999 Hospitality |
Cogent |
877-726-4368, Opt 1 support@cogentco.com |
877-726-4368, Opt 2 |
877-726-4368, Opt 1 billing@cogentco.com |
Coeo Solutions |
|
|
|
Claro |
|
|
|
China Unicom |
909-987-8588 Los Angeles 408-215-1946 San Jose 732-767-6686 New York 703-880-6888 Washington DC 416-223-8688 Toronto |
213-622-2195 US 888-880-5698 Global |
|
CenturyLink |
877-453-8353 800-860-1020 |
877-453-8353 877-886-6515 Circuits 888-777-9569 DSL |
800-860-1020 |
CCI Network Services |
|
877-592-8049 trouble@ccicom.com |
|
Cato Networks |
505-333-4070 support@catonetworks.com |
505-333-4070 support@catonetworks.com |
505-333-4070 support@catonetworks.com |
CallTower |
800-347-5444 support@calltower.com |
|
|
Call One |
|
|
|
BullsEye Telecom |
|
877-638-2855 |
|
Broadvoice |
888-325-5875 |
866-431-1626 support@broadvoice.com |
888-325-5875 billing@broadvoice.com |
Broadview Networks (now Windstream) |
800-276-2384 |
800-276-2384 |
800-276-2384 |
Broadsmart |
|
|
|
Broad Sky Networks |
877-291-9575 support@broadskynetworks.net |
877-291-9575, Opt 3 trouble@broadskynetworks.net |
877-291-9575, Opt 2 |
Bright House Networks (now Spectrum) |
(877) 424-9246 |
(877) 424-9246 |
(877) 424-9246 |
Birch Communications (now Fusion) |
888-275-0777 |
866-424-5100 |
866-424-5100 |
AT&T Wireless |
|
|
|
AT&T |
888-613-6330 CA, NV 800-246-8464 TX, AR, MO, OK, KS 888-288-8339 UVerse Customer Service 844-591-4852 SMB Concierge Team 855-263-7647 HALO Group for ADI, IP Flex, AVPN Install Support and Status Requests
|
800-332-1321 877-722-3755 DSL |
|
Altice Business |
|
|
|
Alpheus Communications (now Logix) |
877-257-4387 |
|
|
Allstream (formerly Electric Lightwave) |
800-990-5550 |
|
|
AIS |
|
858-576-4272 |
|
AireSpring |
800-825-1055, Opt 1 then Opt 3 customerservice@airespring.com |
|
|
Advantix Solutions Group |
866-238-2684 |
|
|
Adigo |
888-552-3446 support@adigo.com |
|
billing@adigo.com |
Access One |
800-804-8333 service@accessoneinc.com
|
800-804-8333 |
800-804-8333 billing@accessoneinc.com
|
ACC Business |
888-286-2686 rm-custcareagnt@accbusiness.com |
410-423-6500 |
|
2talk |
800-283-1332 support@2talk.com |
|
|