| Zultys |
408-328-0450 |
408-328-0450 |
|
| ZeroOutages |
888-383-3841
support@zerooutages.com |
888-383-3841
support@zerooutages.com |
|
| Zayo Group |
866-364-6033 |
866-364-6033 |
866-364-6033
customerservice@zayo.com |
| XO Communications (now Verizon) |
|
|
|
| XCast Labs |
310-861-4700, Opt. 3
support@xcastlabs.com |
310-861-4700, Opt. 4
310-861-4700, Opt. 5 for NOC |
|
| WOW! Business |
|
|
|
| Wireless Watchdogs |
|
|
|
| WiredIQ |
941-615-1005, Opt. 2
support@wirediq.com |
941-615-1005, Opt. 2
support@wirediq.com |
|
| Windstream Enterprise |
855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation |
855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation |
855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation |
| Wilcon (now Crown Castle) |
|
|
|
| West (formerly West IP) |
888-728-0950 |
888-728-0950 |
888-728-0950, Opt. 3 |
| Wave Business (now RCN, Grande, Wave) |
|
|
|
| Voyant |
866-629-8200
support@voyant.com |
866-629-8200
support@voyant.com |
866-629-8200, Opt. 3
billing@voyant.com |
| Vonage |
844-399-5339 |
|
888-287-9199 |
| Virsage |
|
866-929-8092, Opt. 2
support@virsage.com |
866-929-8092, Opt. 3 |
| Viasat |
855-313-4111 |
888-272-7232 |
855-313-4111 |
| Verizon Wireless |
|
|
|
| Verizon (and XO) |
800-837-4966 Schedule Order Changes |
Status Updates
800-859-0708 NY, CT
800-285-2263 PA, DE
800-675-9911 DC, MD, VA, NJ
800-859-1675 MA, RI
|
|
| Utility Telecom |
|
|
|
| TPx Communications |
877-487-8722, Opt 3
888-611-8722 Premier (Accounts that bill over $7500 MRC)
855-444-8722 Cloud Product Support |
877-487-8349, Opt 2
RROCManagementEscal@telepacific.com |
|
| Towerstream |
|
800-306-6993
support@towerstream.com |
866-848-5848 x740
billing@towerstream.com |
| TouchTone Communications |
800-900-5474
business.support@touchtone.net |
|
|
| Time Warner Cable (now Spectrum) |
877-892-4662
SMB Failed Install: 855-588-6793 |
877-892-4662 |
877-892-4662 |
| TierPoint |
|
|
|
| Telstra |
|
|
|
| Talkdesk |
888-743-3044 |
888-743-3044 |
|
| T-Mobile |
877-453-1304 |
|
|
| Switch |
|
|
|
| Sunesys (now Crown Castle) |
|
|
|
| Suddenlink (now Altice) |
|
|
|
| Steadfast |
|
|
|
| Spectrum Business (formerly Charter) |
800-314-7195 SMB
888-812-2591 Enterprise (TWC)
866-603-3199 Enterprise (Charter)
877-470-2023 Enterprise (Bright House) |
800-314-7195 SMB
888-812-2591 Enterprise (TWC)
866-603-3199 Enterprise (Charter)
877-470-2023 Enterprise (Bright House) |
800-314-7195 SMB
888-812-2591 Enterprise (TWC)
866-603-3199 Enterprise (Charter)
877-470-2023 Enterprise (Bright House) |
| Sonic |
877-706-5662
support@sonic.com |
|
|
| SolEx |
800-585-6601 |
|
|
| Skyriver (now One Ring Networks) |
858-812-5280, Opt. 2 |
858-812-5280, Opt. 2 |
858-812-5280, Opt. 3 |
| Single Path |
866-609-7284 |
630-812-2320
jason.green@singlepath.com |
630-812-2356
bill.borbas@singlepath.com |
| Silver Star Telecom |
877-782-7662
support@silverstartelecom.com |
|
|
| ShoreTel (now Mitel) |
|
|
|
| Shaw Business |
877-742-9249 Cable
866-244-7474 Fiber |
844-620-7429 Cable
866-244-7475 Fiber
877-742-9249 SmartWiFi
844-388-6423 SmartVoice |
877-742-9249 Account Maintenance |
| Rogers |
800-496-4401 |
|
|
| RingCentral |
|
800-595-8110 |
800-595-8110 |
| Retarus |
|
|
|
| RCN, Grande, Wave |
|
|
|
| RCN (now RCN, Grande, Wave) |
|
|
|
| RapidScale |
866-686-0328
support@rapidscale.net |
866-686-0328
support@rapidscale.net |
|
| Rackspace |
|
|
|
| QOS Networks |
800-767-6990
support@qosnet.com |
800-767-6990
support@qosnet.com |
|
| Powernet |
800-860-9495 |
800-860-9495, Opt. 3 for Voice, Opt. 4 for Internet |
800-860-9495, Opt. 5 |
| PhoenixNAP |
|
|
|
| PGi |
|
719-457-6901 |
|
| Optimum (now Altice) |
|
|
|
| One Ring Networks |
404-303-9900, Opt. 2 |
404-303-9900, Opt. 2 |
404-303-9900, Opt. 3 |
| NTT Communications |
877-868-8638, Opt. 3
noc@ntta.com |
877-868-8638, Opt. 2
billing@ntta.com |
|
| Nitel |
866-892-0915
noc@nitelusa.com |
866-892-0915
noc@nitelusa.com |
773-529-6300
billing@nitelusa.com |
| NICE inContact |
800-826-8028 |
800-826-8028 |
|
| Nextiva |
|
|
|
| NewCloud Networks |
877-NCN-0911
support@newcloudnetworks.com |
877-NCN-0911
support@newcloudnetworks.com |
877-NCN-0911
support@newcloudnetworks.com |
| NetWolves |
800-676-8870 |
800-676-8870, Opt. 1 or 2 |
800-676-8870, Opt. 3 |
| Net2Phone |
866-978-8260, Opt. 2
support@net2phoneoffice.com |
866-978-8260, Opt. 2
support@net2phoneoffice.com |
866-978-8260, Opt. 3
billing@net2phoneoffice.com |
| NaviSite |
|
|
|
| Mitel |
800-574-1611 |
800-722-1301, Opt. 2
mcsescalations@mitel.com |
800-722-1301, Opt. 4
mcscustomerservice@mitel.com |
| MegaPath (now Fusion) |
877-611-6342 |
800-455-5546
support@megapath.com |
tier1.billingsupport@megapath.com |
| Masergy |
877-462-7374
csc@masergy.com |
|
|
| Logix Fiber Networks |
|
|
|
| Lightpath (now Altice) |
|
|
|
| Lightower (now Crown Castle) |
|
|
|
| Level 3 (now CenturyLink) |
|
|
|
| Jive by LogMeIn |
877-548-3003
888-990-4262
partnersuccess@jive.com |
877-548-3003
801-717-1556
support@jive.com |
877-980-1838
billing@jive.com |
| Intermedia |
|
877-880-0055, Opt 3 |
877-880-0055, Opt 4 |
| INAP |
|
|
|
| Impact Telecom |
888-411-1175, Opt 3
customersupport@impacttelecom.com |
866-557-8920
noc@impacttelecom.com |
888-411-1175, Opt 1 |
| IBM |
|
|
|
| Hypercore Networks |
855-979-0495 |
855-979-0495, Opt 1
support@hypercorenetworks.com |
855-979-0495, Opt 3 |
| GTT |
|
|
|
| Granite |
866-847-5500
custserv@granitenet.com |
866-847-5500 |
|
| Grande Communications (now RCN, Grande, Wave) |
|
|
|
| Global Capacity (now GTT) |
|
|
|
| GeoLinks (formerly California Internet) |
|
|
|
| Fusion |
888-275-0777 |
866-424-5100
877-838-5302
eliterepair@birch.com |
866-424-5100
877-228-7910
elitegold@birch.com |
| Frontier |
877-600-1512 FiOS |
800-239-4430
877-600-1512 FiOS |
|
| FPL FiberNet (now Crown Castle) |
|
|
|
| Flexential (formerly ViaWest + Peak10) |
866-808-9378 ViaWest
866-732-5836 Peak10 |
|
|
| Five9 |
866-553-1459
cases@five9.com |
|
|
| First Communications |
|
|
|
| FiberLight |
603-490-2574
jean.patterson@fiberlight.com |
800-672-0181
noc@fiberlight.com |
678-366-0027 x20253
billing@fiberlight.com |
| Evolve IP |
877-459-4347
support@evolveip.net |
877-459-4347
support@evolveip.net |
877-459-4347
billing@evolveip.net |
| EnTelegent Solutions |
800-975-7192 |
|
|
| Electric Lightwave (now Allstream) |
800-990-5550 |
|
|
| Effortless Office |
|
855-363-6863, Opt. 1 |
855-363-6863, Opt. 3 |
| Ecessa |
|
|
|
| EarthLink Business (now Windstream) |
855-352-2731
customercare@earthlinkbusiness.com |
855-352-2731 |
855-352-2731 |
| Digium |
256-428-6175 |
877-344-4861 |
|
| Digital Realty (formerly Telx) |
|
|
|
| Cyxtera |
800-884-3082
customercare@cyxtera.com |
800-884-3082
customercare@cyxtera.com |
855-699-8372 Opt. 3
arbilling@cyxtera.com US Billing Inquiries |
| CyrusOne |
|
|
|
| Crown Castle Fiber |
|
|
|
| Cox |
949-546-2020 |
|
|
| Comcast |
800-391-3000 SMB Customer Care
Post Order Acceptance/ Pre-Installation Scheduling:
866-971-0339 West Division
855-336-6983 Central Division
866-347-7357 or 888-633-4266 Northeast Division
Customer Retention for Products over Coax (upgrades & renewals):
888-203-6702
indirect_retention@comcast-businesssales.com
|
800-391-3000 SMB Customer Care
877-543-3961 PRI
855-368-0600 Mixed SMB with Enterprise Services
800-741-4141 Metro Ethernet
866-950-3221 Legacy Fiber Services
877-761-7401 BVE
877-229-5999 Hospitality |
800-391-3000 SMB Customer Care
877-543-3961 PRI
855-368-0600 Mixed SMB with Enterprise Services
800-741-4141 Metro Ethernet
866-950-3221 Legacy Fiber Services
877-761-7401 BVE
877-229-5999 Hospitality |
| Cogent |
877-726-4368, Opt 1
support@cogentco.com |
877-726-4368, Opt 2 |
877-726-4368, Opt 1
billing@cogentco.com |
| Coeo Solutions |
|
|
|
| China Unicom |
909-987-8588 Los Angeles
408-215-1946 San Jose
732-767-6686 New York
703-880-6888 Washington DC
416-223-8688 Toronto |
213-622-2195 US
888-880-5698 Global |
|
| CenturyLink |
877-453-8353
800-860-1020 |
877-453-8353
877-886-6515 Circuits
888-777-9569 DSL |
800-860-1020 |
| CCI Network Services |
|
877-592-8049
trouble@ccicom.com |
|
| CallTower |
800-347-5444
support@calltower.com |
|
|
| Call One |
|
|
|
| BullsEye Telecom |
|
877-638-2855 |
|
| Broadvoice |
888-325-5875 |
866-431-1626
support@broadvoice.com |
888-325-5875
billing@broadvoice.com |
| Broadview Networks (now Windstream) |
800-276-2384 |
800-276-2384 |
800-276-2384 |
| Broadsmart |
|
|
|
| Broad Sky Networks |
877-291-9575
support@broadskynetworks.net |
877-291-9575, Opt 3
trouble@broadskynetworks.net |
877-291-9575, Opt 2 |
| Bright House Networks (now Spectrum) |
(877) 424-9246 |
(877) 424-9246 |
(877) 424-9246 |
| Birch Communications (now Fusion) |
888-275-0777 |
866-424-5100 |
866-424-5100 |
| AT&T Wireless |
|
|
|
| AT&T |
888-613-6330 CA, NV
800-246-8464 TX, AR, MO, OK, KS
888-288-8339 UVerse Customer Service
844-591-4852 SMB Concierge Team
855-263-7647 HALO Group for ADI, IP Flex, AVPN Install Support and Status Requests
|
800-332-1321
877-722-3755 DSL |
|
| Altice Business |
|
|
|
| Alpheus Communications (now Logix) |
877-257-4387 |
|
|
| AIS |
|
858-576-4272 |
|
| AireSpring |
800-825-1055, Opt 1 then Opt 3
customerservice@airespring.com |
|
|
| Advantix Solutions Group |
866-238-2684 |
|
|
| Adigo |
888-552-3446
support@adigo.com |
|
billing@adigo.com |
| Access One |
800-804-8333
service@accessoneinc.com
|
800-804-8333 |
800-804-8333
billing@accessoneinc.com
|
| ACC Business |
888-286-2686
rm-custcareagnt@accbusiness.com |
410-423-6500 |
|
| 2talk |
800-283-1332
support@2talk.com |
|
|
