Carrier Emergency Contacts

Our team can be reached Mon - Fri, 6AM - 6PM Pacific Time at our Office at (310) 796-1393


The customer-facing contact phone numbers and emails below are compiled to the best of our knowledge and are not exhaustive. Partners can find additional resources for each provider on their individual pages in our Provider Library.

If you have successfully received Customer, Technical, or Account/Billing support from a provider contact phone number or email that is not listed in the table below, please feel free to click the button above and email it to us to include!

Provider Name Customer Support Technical Support Billing Support
Zultys

408-328-0450

408-328-0450

ZeroOutages

888-383-3841
support@zerooutages.com

888-383-3841
support@zerooutages.com

Zayo Group

866-364-6033

866-364-6033

866-364-6033
customerservice@zayo.com

XO Communications (now Verizon)
XCast Labs

310-861-4700, Opt. 3
support@xcastlabs.com

310-861-4700, Opt. 4
310-861-4700, Opt. 5 for NOC

WOW! Business
Wireless Watchdogs
WiredIQ

941-615-1005, Opt. 2
support@wirediq.com

941-615-1005, Opt. 2
support@wirediq.com

Windstream Enterprise

855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation

855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation

855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation

Wilcon (now Crown Castle)
Wave Business (now RCN, Grande, Wave)
Voyant

866-629-8200
support@voyant.com

866-629-8200
support@voyant.com

866-629-8200, Opt. 3
billing@voyant.com

Vonage

844-399-5339

888-287-9199

Virsage

866-929-8092, Opt. 2
support@virsage.com

866-929-8092, Opt. 3

Viasat

855-313-4111

888-272-7232

855-313-4111

Verizon Wireless
Verizon (and XO)

800-837-4966 Schedule Order Changes



In-flight FiOS Order Updates
800-859-0708 NY, CT
800-285-2263 PA, DE
800-675-9911 DC, MD, VA, NJ
800-859-1675 MA, RI


In-flight FiOS Order Updates
800-859-0708 NY, CT
800-285-2263 PA, DE
800-675-9911 DC, MD, VA, NJ
800-859-1675 MA, RI


Utility Telecom
TSI

888-446-4733

888-446-4733

TPx Communications

877-487-8722, Opt 3
888-611-8722 Premier (Accounts that bill over $7500 MRC)
855-444-8722 Cloud Product Support

877-487-8349, Opt 2
RROCManagementEscal@telepacific.com

Towerstream

800-306-6993
support@towerstream.com

866-848-5848 x740
billing@towerstream.com

TouchTone Communications

800-900-5474
business.support@touchtone.net

Time Warner Cable (now Spectrum)

877-892-4662
SMB Failed Install: 855-588-6793

877-892-4662

877-892-4662

TierPoint
Telstra
Talkdesk

888-743-3044

888-743-3044

T-Mobile

877-453-1304

Switch
Sunesys (now Crown Castle)
Suddenlink (now Altice)
Steadfast
Sprint Wireless
SpectrumVoIP

972-312-0388

469-429-2500

469-638-0902
accounting@spectrumvoip.com

Spectrum Business (formerly Charter)

800-314-7195 SMB
888-812-2591 Enterprise (TWC)
866-603-3199 Enterprise (Charter)
877-470-2023 Enterprise (Bright House)

800-314-7195 SMB
888-812-2591 Enterprise (TWC)
866-603-3199 Enterprise (Charter)
877-470-2023 Enterprise (Bright House)

800-314-7195 SMB
888-812-2591 Enterprise (TWC)
866-603-3199 Enterprise (Charter)
877-470-2023 Enterprise (Bright House)

Sonic

877-706-5662
support@sonic.com

SolEx

800-585-6601

Skyriver (now One Ring Networks)

858-812-5280, Opt. 2

858-812-5280, Opt. 2

858-812-5280, Opt. 3

Single Path

866-609-7284

630-812-2320
jason.green@singlepath.com

630-812-2356
bill.borbas@singlepath.com

Silver Star Telecom

877-782-7662
support@silverstartelecom.com

ShoreTel (now Mitel)
Shaw Business

877-742-9249 Cable
866-244-7474 Fiber

844-620-7429 Cable
866-244-7475 Fiber
877-742-9249 SmartWiFi
844-388-6423 SmartVoice

877-742-9249 Account Maintenance

Rogers

800-496-4401

RingCentral

800-595-8110

800-595-8110

Retarus
RCN, Grande, Wave
RCN (now RCN, Grande, Wave)
RapidScale

866-686-0328
support@rapidscale.net

866-686-0328
support@rapidscale.net

Rackspace
QOS Networks

800-767-6990
support@qosnet.com

800-767-6990
support@qosnet.com

Powernet

800-860-9495

800-860-9495, Opt. 3 for Voice, Opt. 4 for Internet

800-860-9495, Opt. 5

PhoenixNAP
PGi

719-457-6901

Perfect Packet

312-690-4584, Opt. 2

312-690-4584, Opt. 2

312-690-4584, Opt. 3

Peerless Network
Optimum (now Altice)
One Ring Networks

404-303-9900, Opt. 2

404-303-9900, Opt. 2

404-303-9900, Opt. 3

NTT Communications

877-868-8638, Opt. 3
noc@ntta.com

877-868-8638, Opt. 2
billing@ntta.com

Nitel

866-892-0915
noc@nitelusa.com

866-892-0915
noc@nitelusa.com

773-529-6300
billing@nitelusa.com

NICE inContact

800-826-8028

800-826-8028

Nextiva
NewCloud Networks

877-NCN-0911
support@newcloudnetworks.com

877-NCN-0911
support@newcloudnetworks.com

877-NCN-0911
support@newcloudnetworks.com

NetWolves

800-676-8870

800-676-8870, Opt. 1 or 2

800-676-8870, Opt. 3

Net2Phone

866-978-8260, Opt. 2
support@net2phoneoffice.com

866-978-8260, Opt. 2
support@net2phoneoffice.com

866-978-8260, Opt. 3
billing@net2phoneoffice.com

Mitel

800-574-1611

800-722-1301, Opt. 2
mcsescalations@mitel.com

800-722-1301, Opt. 4
mcscustomerservice@mitel.com

MegaPath (now Fusion)

877-611-6342

800-455-5546
support@megapath.com

tier1.billingsupport@megapath.com

Masergy

877-462-7374
csc@masergy.com

Logix Fiber Networks
Lingo (formerly Impact Telecom)

866-405-4646

866-405-4646

866-405-4646

Lightpath (now Altice)
Lightower (now Crown Castle)
Level 3 (now CenturyLink)
Jive by LogMeIn

877-548-3003
888-990-4262
partnersuccess@jive.com

877-548-3003
801-717-1556
support@jive.com

877-980-1838
billing@jive.com

Intrado (formerly West)

888-728-0950

888-728-0950

888-728-0950, Opt. 3

Intermedia

877-880-0055, Opt 3

877-880-0055, Opt 4

INAP
IBM
Hyperion Partners
Hypercore Networks

855-979-0495

855-979-0495, Opt 1
support@hypercorenetworks.com

855-979-0495, Opt 3

GTT
Granite

866-847-5500
custserv@granitenet.com

866-847-5500

Grande Communications (now RCN, Grande, Wave)
Global Capacity (now GTT)
GeoLinks (formerly California Internet)
Fusion

888-275-0777

866-424-5100
877-838-5302
eliterepair@birch.com

866-424-5100
877-228-7910
elitegold@birch.com

Frontier

877-600-1512 FiOS

800-239-4430
877-600-1512 FiOS

FPL FiberNet (now Crown Castle)
Flexential (formerly ViaWest + Peak10)

866-808-9378 ViaWest
866-732-5836 Peak10

Five9

866-553-1459
cases@five9.com

First Communications
FiberLight

603-490-2574

800-672-0181
noc@fiberlight.com

678-366-0027 x20253
billing@fiberlight.com

Evolve IP

877-459-4347
support@evolveip.net

877-459-4347
support@evolveip.net

877-459-4347
billing@evolveip.net

EnTelegent Solutions

800-975-7192

Electric Lightwave (now Allstream)

800-990-5550

Effortless Office

855-363-6863, Opt. 1

855-363-6863, Opt. 3

Ecessa
EarthLink Business (now Windstream)

855-352-2731
customercare@earthlinkbusiness.com

855-352-2731

855-352-2731

Digium

256-428-6175

877-344-4861

Digital Realty (formerly Telx)
Cyxtera

800-884-3082
customercare@cyxtera.com

800-884-3082
customercare@cyxtera.com

855-699-8372 Opt. 3
arbilling@cyxtera.com US Billing Inquiries

CyrusOne
Crown Castle Fiber
Cox

949-546-2020

Comcast

800-391-3000 SMB Customer Care
Post Order Acceptance/ Pre-Installation Scheduling:
866-971-0339 West Division
855-336-6983 Central Division
866-347-7357 or 888-633-4266 Northeast Division
Customer Retention for Products over Coax (upgrades & renewals):
888-203-6702
indirect_retention@comcast-businesssales.com


800-391-3000 SMB Customer Care
877-543-3961 PRI
855-368-0600 Mixed SMB with Enterprise Services
800-741-4141 Metro Ethernet
866-950-3221 Legacy Fiber Services
877-761-7401 BVE
877-229-5999 Hospitality

800-391-3000 SMB Customer Care
877-543-3961 PRI
855-368-0600 Mixed SMB with Enterprise Services
800-741-4141 Metro Ethernet
866-950-3221 Legacy Fiber Services
877-761-7401 BVE
877-229-5999 Hospitality

Cogent

877-726-4368, Opt 1
support@cogentco.com

877-726-4368, Opt 2

877-726-4368, Opt 1
billing@cogentco.com

Coeo Solutions
Claro
China Unicom

909-987-8588 Los Angeles
408-215-1946 San Jose
732-767-6686 New York
703-880-6888 Washington DC
416-223-8688 Toronto

213-622-2195 US
888-880-5698 Global

CenturyLink

877-453-8353
800-860-1020

877-453-8353
877-886-6515 Circuits
888-777-9569 DSL

800-860-1020

CCI Network Services

877-592-8049
trouble@ccicom.com

CallTower

800-347-5444
support@calltower.com

Call One
BullsEye Telecom

877-638-2855

Broadvoice

888-325-5875

866-431-1626
support@broadvoice.com

888-325-5875
billing@broadvoice.com

Broadview Networks (now Windstream)

800-276-2384

800-276-2384

800-276-2384

Broadsmart
Broad Sky Networks

877-291-9575
support@broadskynetworks.net

877-291-9575, Opt 3
trouble@broadskynetworks.net

877-291-9575, Opt 2

Bright House Networks (now Spectrum)

(877) 424-9246

(877) 424-9246

(877) 424-9246

Birch Communications (now Fusion)

888-275-0777

866-424-5100

866-424-5100

AT&T Wireless
AT&T

888-613-6330 CA, NV
800-246-8464 TX, AR, MO, OK, KS
888-288-8339 UVerse Customer Service
844-591-4852 SMB Concierge Team
855-263-7647 HALO Group for ADI, IP Flex, AVPN Install Support and Status Requests


800-332-1321
877-722-3755 DSL

Altice Business
Alpheus Communications (now Logix)

877-257-4387

AIS

858-576-4272

AireSpring

800-825-1055, Opt 1 then Opt 3
customerservice@airespring.com

Advantix Solutions Group

866-238-2684

Adigo

888-552-3446
support@adigo.com

billing@adigo.com

Access One

800-804-8333
service@accessoneinc.com


800-804-8333

800-804-8333
billing@accessoneinc.com


ACC Business

888-286-2686
rm-custcareagnt@accbusiness.com

410-423-6500

2talk

800-283-1332
support@2talk.com