Carrier Emergency Contacts

Our team can be reached Mon - Fri, 6AM - 6PM Pacific Time at our Office at (310) 796-1393


The customer-facing contact phone numbers and emails below are compiled to the best of our knowledge and are not exhaustive. Partners can find additional resources for each provider on their individual pages in our Provider Library.

If you have successfully received Customer, Technical, or Account/Billing support from a provider contact phone number or email that is not listed in the table below, please feel free to click the button above and email it to us to include!

Provider Name Customer Support Technical Support Billing Support
2talk

800-283-1332
support@2talk.com

800-283-1332
support@2talk.com

800-283-1332
support@2talk.com

ACC Business

888-286-2686
rm-custcareagnt@accbusiness.com

410-423-6500

Access One

800-804-8333
service@accessoneinc.com


800-804-8333

800-804-8333
billing@accessoneinc.com


Adigo

888-552-3446
support@adigo.com

billing@adigo.com

Advantix Solutions Group

866-238-2684

AireSpring

800-825-1055, Opt 1 then Opt 3
customerservice@airespring.com

Allstream

800-990-5550

Altice Business
AT&T

888-613-6330 CA, NV
800-246-8464 TX, AR, MO, OK, KS
888-288-8339 UVerse Customer Service
844-591-4852 SMB Concierge Team
855-263-7647 HALO Group for ADI, IP Flex, AVPN Install Support and Status Requests


800-332-1321
877-722-3755 DSL

AT&T Wireless
Bel Air Internet

support@belairinternet.com

support@belairinternet.com

commercialbilling@belairinternet.com

Bigleaf Networks

888-244-3133
support@bigleaf.net

888-244-3133

888-244-3133

Broad Sky Networks

877-291-9575
support@broadskynetworks.net

877-291-9575, Opt 3
trouble@broadskynetworks.net

877-291-9575, Opt 2

Broadvoice

888-325-5875

866-431-1626
support@broadvoice.com

888-325-5875
billing@broadvoice.com

BullsEye Telecom

877-638-2855

Call One
CallTower

800-347-5444
support@calltower.com

Cato Networks

505-333-4070
support@catonetworks.com

505-333-4070
support@catonetworks.com

505-333-4070
support@catonetworks.com

CCI Network Services

877-592-8049
trouble@ccicom.com

China Unicom

909-987-8588 Los Angeles
408-215-1946 San Jose
732-767-6686 New York
703-880-6888 Washington DC
416-223-8688 Toronto

213-622-2195 US
888-880-5698 Global

Claro
Coeo Solutions
Cogent

877-726-4368, Opt 1
support@cogentco.com

877-726-4368, Opt 2

877-726-4368, Opt 1
billing@cogentco.com

Comcast

800-391-3000 SMB Customer Care
800-741-4141 Enterprise Customer Care



Post Order Acceptance/ Pre-Installation Scheduling:
866-971-0339 West Division
855-336-6983 Central Division
866-347-7357 Northeast Division



Customer Retention for Products over Coax (upgrades & renewals):
888-203-6702
indirect_retention@comcast-businesssales.com


800-391-3000 SMB Customer Care (Repair, MACD, Billing, Technical Support, IPs)
800-741-4141 Enterprise Customer Care



877-543-3961 PRI
855-368-0600 Mixed SMB with Enterprise Services
800-741-4141 Ethernet
877-761-7401 BVE
877-229-5999 Hospitality

 



800-391-3000 SMB Customer Care (Repair, MACD, Billing, Technical Support, IPs)
800-741-4141 Enterprise Customer Care



877-543-3961 PRI
855-368-0600 Mixed SMB with Enterprise Services
800-741-4141 Ethernet
877-761-7401 BVE
877-229-5999 Hospitality

Corvid Cyberdefense
Covax Data
Cox

949-546-2020

Crown Castle
CyrusOne
Cyxtera and AppGate

800-884-3082
customercare@cyxtera.com

800-884-3082
customercare@cyxtera.com

855-699-8372 Opt. 3
arbilling@cyxtera.com US Billing Inquiries

DataBank
Digital Realty
DYOPATH (formerly Single Path)

866-609-7284

630-812-2320
jason.green@singlepath.com

630-812-2356
bill.borbas@singlepath.com

Ecessa
Edify
EnTelegent Solutions

800-975-7192

Evolve IP

877-459-4347
support@evolveip.net

877-459-4347
support@evolveip.net

877-459-4347
billing@evolveip.net

FiberLight

603-490-2574

800-672-0181
noc@fiberlight.com

678-366-0027 x20253
billing@fiberlight.com

First Communications
Five9

866-553-1459
cases@five9.com

Flagship Solutions Group
Flexential

833-264-3539
support@flexential.com

833-264-3539
support@flexential.com

833-264-3539
support@flexential.com

Frontier

877-600-1512 FiOS

800-239-4430
877-600-1512 FiOS

Fusion Connect

888-275-0777

866-424-5100
877-838-5302
eliterepair@birch.com

866-424-5100
877-228-7910
elitegold@birch.com

Genesys
GeoLinks
Granite

866-847-5500
custserv@granitenet.com

866-847-5500

Gryphon Networks
GTT
Hypercore Networks

855-979-0495

855-979-0495, Opt 1
support@hypercorenetworks.com

855-979-0495, Opt 3
billing@hypercorenetworks.com

Hyperion Partners
IBM
INAP
Inteliquent (formerly Voyant)

866-629-8200
support@voyant.com

866-629-8200
support@voyant.com

866-629-8200, Opt. 3
billing@voyant.com

Intermedia

877-880-0055, Opt 3

877-880-0055, Opt 4

Intrado (formerly West)

888-728-0950

888-728-0950

888-728-0950, Opt. 3

Lingo

866-405-4646

866-405-4646

866-405-4646

Logix Fiber Networks
LogMeIn

877-548-3003
888-990-4262
partnersuccess@jive.com

877-548-3003
801-717-1556
support@jive.com

877-980-1838
billing@jive.com

Lumen (formerly CenturyLink)

877-453-8353
800-860-1020

877-453-8353
877-886-6515 Circuits
888-777-9569 DSL

800-860-1020

Masergy

877-462-7374
csc@masergy.com

877-462-7374
csc@masergy.com

877-462-7374
csc@masergy.com

Matrix
MetTel
Mitel

800-574-1611

800-722-1301, Opt. 2
mcsescalations@mitel.com

800-722-1301, Opt. 4
mcscustomerservice@mitel.com

Momentum Telecom
Natural Wireless
Net2Phone

866-978-8260, Opt. 2
support@net2phoneoffice.com

866-978-8260, Opt. 2
support@net2phoneoffice.com

866-978-8260, Opt. 3
billing@net2phoneoffice.com

NetWolves

800-676-8870

800-676-8870, Opt. 1 or 2

800-676-8870, Opt. 3

NewCloud Networks

877-NCN-0911
support@newcloudnetworks.com

877-NCN-0911
support@newcloudnetworks.com

877-NCN-0911
support@newcloudnetworks.com

Nextiva
NFINIT (formerly AIS)

858-576-4272

Nitel

866-892-0915
noc@nitelusa.com

866-892-0915
noc@nitelusa.com

773-529-6300
billing@nitelusa.com

NTT Communications

877-868-8638, Opt. 3
noc@ntta.com

877-868-8638, Opt. 2
billing@ntta.com

One Ring Networks

404-303-9900, Opt. 2

404-303-9900, Opt. 2

404-303-9900, Opt. 3

Ooma
Peerless Network
Perfect Packet

312-690-4584, Opt. 2

312-690-4584, Opt. 2

312-690-4584, Opt. 3

PGi

719-457-6901

Existing Business Billing Inquiries billingsupport@pgi.com

PhoenixNAP

877-749-2656

855-330-1509

877-749-2656

Powernet

800-860-9495

800-860-9495, Opt. 3 for Voice, Opt. 4 for Internet

800-860-9495, Opt. 5

QOS Networks

800-767-6990
noc@qosnet.com

800-767-6990
noc@qosnet.com

Rackspace
RapidScale

866-686-0328
support@rapidscale.net

866-686-0328
support@rapidscale.net

RCN, Grande, Wave
Retarus
RingCentral

800-595-8110

800-595-8110

Rogers

800-496-4401

Sangoma

256-428-6175

877-344-4861

Shaw Business

877-742-9249 Cable
866-244-7474 Fiber

844-620-7429 Cable
866-244-7475 Fiber
877-742-9249 SmartWiFi
844-388-6423 SmartVoice

877-742-9249 Account Maintenance
shawbusiness-enterprisesupport@sjrb.ca

Silver Star Telecom

877-782-7662
support@silverstartelecom.com

SilverIP

312-600-3810
help@silverip.com

312-600-3810
help@silverip.com

312-600-3900
finance@silverip.com

Sirius
SolEx

800-585-6601

Sonic

877-706-5662
support@sonic.com

Spectrum

800-314-7195 SMB Regional Biller
877-892-4662 SMB National Biller
888-812-2591 Enterprise

800-314-7195 SMB Regional Biller
877-892-4662 SMB National Biller
888-812-2591 Enterprise

800-314-7195 SMB Regional Biller
877-892-4662 SMB National Biller
888-812-2591 Enterprise

SpectrumVoIP

972-312-0388

469-429-2500
support@spectrumvoip.com

469-638-0902
billing@spectrumvoip.com

Splice
Steadfast
Switch
Talkdesk

888-743-3044

888-743-3044

Telstra
Thrive

866-205-2810
info@thrivenetworks.com

866-205-2810 Opt. 1

866-205-2810
info@thrivenetworks.com

TierPoint
TouchTone Communications

800-900-5474
business.support@touchtone.net

Towerstream

866-848-5848 or 401-608-8204
support@towerstream.com

866-848-5848 x9102
billing@towerstream.com

TPx Communications

877-487-8722, Opt 3
888-611-8722 Premier (Accounts that bill over $7500 MRC)
855-444-8722 Cloud Product Support

877-487-8349, Opt 2
RROCManagementEscal@telepacific.com

TSI

888-446-4733

888-446-4733

Utility Telecom
Verizon

800-837-4966 Schedule Order Changes



In-flight FiOS Order Updates
800-859-0708 NY, CT
800-285-2263 PA, DE
800-675-9911 DC, MD, VA, NJ
800-859-1675 MA, RI


In-flight FiOS Order Updates
800-859-0708 NY, CT
800-285-2263 PA, DE
800-675-9911 DC, MD, VA, NJ
800-859-1675 MA, RI


Verizon Wireless
Viasat

855-313-4111

888-272-7232

855-313-4111

Virsage

866-929-8092, Opt. 2
support@virsage.com

866-929-8092, Opt. 3

Vonage

844-399-5339

888-287-9199

Windstream Enterprise

855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation

855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation

855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation

WiredIQ

941-615-1005, Opt. 2
support@wirediq.com

941-615-1005, Opt. 2
support@wirediq.com

Wireless Watchdogs
WOW! Business
XCast Labs

310-861-4700, Opt. 3
support@xcastlabs.com

310-861-4700, Opt. 4
310-861-4700, Opt. 5 for NOC

Zayo

866-364-6033

866-364-6033

866-364-6033
customerservice@zayo.com

ZeroOutages

888-383-3841
support@zerooutages.com

888-383-3841
support@zerooutages.com

Zoom Video Communications
Zultys

408-328-0450

408-328-0450