Your Guide to Working with Your Sandler Partners Team

Support Quicklinks

Partner Services

Quotes Contracts Commissions Marketing

For emergencies, please contact us at 310-796-1393

Sandler Partners Contacts

General Contacts

 Contact  Title  Phone  Email
 Office    (310) 796-1393  
 Fax    (310) 546-3922  
 Portal Password Help    (310) 796-1393  partnerservices@sandlerpartners.com
 Denise Navarro  Knowledge Kurator  (310) 861-2241  denise@sandlerpartners.com
 Marketing      marketing@sandlerpartners.com

Partner Services

 Contact  Title  Phone  Email
 Partner Services Inbox      partnerservices@sandlerpartners.com
 Emily Vavrek  Partner Liaison  (310) 861-2242  emily@sandlerpartners.com
 Keith McKinnie  Partner Liaison  (310) 861-2251  keith@sandlerpartners.com

Quotes Team

 Contact  Title  Phone  Email
 Quotes Team Inbox      quotes@sandlerpartners.com
 Cesar Navarro  Quotes Team Manager  (310) 861-2210  cesar@sandlerpartners.com
 Liam Macdonald  Quotes Team Supervisor  (310) 861-2204  liam@sandlerpartners.com
 Andrew Thomas  Senior Carrier Advisor  (310) 861-2216  andrew@sandlerpartners.com 
 Joshua Escobar  Carrier Advisor  (310) 861-2208  joshua@sandlerpartners.com
 Andy Torres  Carrier Advisor  (310) 861-2201  andy@sandlerpartners.com
 Geoff Brackemyre  Carrier Advisor  (310) 861-2205  geoff@sandlerpartners.com
 Gabriel Park  Carrier Pricing Specialist  (310) 861-2218  gabriel@sandlerpartners.com
 Jennifer Salgado  Carrier Pricing Specialist  (310) 861-2281  jennifer@sandlerpartners.com
 David Villareal  Carrier Pricing Specialist  (310) 861-2289  dvillareal@sandlerpartners.com

Commissions Team

 Contact  Title  Phone  Email
 Contracts Inbox      contracts@sandlerpartners.com
 Commissions Inbox      commissions@sandlerpartners.com
 Drew Kenworthy  Director of Financial Operations  (310) 861-2213  drew@sandlerpartners.com
 Yuliya Mammadova  Controller  (310) 861-2214  yuliya@sandlerpartners.com
 Christopher Purcell  Senior Commissions Specialist  (310) 861-2286  chris@sandlerpartners.com
 Kristie Vetter  Senior Commissions Specialist  (310) 861-2219  kristie@sandlerpartners.com
 David Holmes  Senior Commissions Specialist  (310) 861-2209  david@sandlerpartners.com
 David Haynes  Senior Commissions Specialist  (310) 861-2245  dhaynes@sandlerpartners.com
 Trae Guinn  Senior Commissions Specialist  (310) 861-2202  trae@sandlerpartners.com
 Alexa Diaz  Commissions Specialist  (310) 861-2283  alexa@sandlerpartners.com
 Christian Oyervides  Commissions Specialist  (310) 861-2284  christian@sandlerpartners.com
 Joseph Sacro  Commissions Team Operations Lead  (310) 861-2203  joseph@sandlerpartners.com
 Austin Nava  Order Entry Specialist  (310) 861-2292  austin@sandlerpartners.com
 Jennifer Ernster  Order Entry Specialist  (310) 861-2291  jernster@sandlerpartners.com

Senior Sales Team

 Contact  Title  Phone  Email
 Eric Beller  Senior VP, Sales  (310) 861-2211  eric@sandlerpartners.com
 Kim Rusch  Area VP, Midwest  (630) 501-1021  krusch@sandlerpartners.com
 Chris Burney  Area VP, South  (512) 800-1413  cburney@sandlerpartners.com

Managing Partner / CEO

 Contact  Title  Phone  Email
 Alan Sandler  Managing Partner / CEO  (310) 861-2212  alan@sandlerpartners.com
 Kelsey Skoog  Executive Assistant to CEO  (310) 861-2285  kelsey@sandlerpartners.com

Administrative Support

 Contact  Title  Phone  Email
 Krystal Campos  Office Administrator  (310) 861-2240  krystal@sandlerpartners.com

 

Office Phone:  (310) 796-1393

We want you to feel comfortable calling our office; our investment in people is what sets us apart from other master agencies. If you have questions of any kind, feel free to pick up the phone and call us.

Our back office support team answers every call. If the specialist that answers the phone cannot immediately answer your question or solve your problem, they will work to get the answer for you or direct you to the party that can assist you (please leave a voicemail if your party is away -- we always return calls promptly).

If your question is time sensitive or critical, please emphasize this point in your message. Also, you can directly contact any of our providers if you have an emergency situation. Provider emergency contact information is on our portal at the following link: Carrier Emergency Contacts

We pride ourselves on our service to our agents and want to provide all of our agent partners with a great experience working with Sandler Partners. Our commitment to you is to always:

  • Treat you in a professional manner.
  • Return your calls via voice or email within one business day, or within four hours for a critical or time-sensitive matter.
  • Resolve your problems.
  • Give you accurate and complete information.

If at any time we do not live up to this commitment, Alan wants to know about it. Contact him by email at alan@sandlerpartners.com, or by phone at the office 310-796-1393 or on his mobile 310-936-3392. Alan will address your concerns openly or confidentially (per your request) with the members of the Sandler Partners team. Your concerns will help us train and guide our internal team to provide better support to you as our valued partner.

 

Fax:  (310) 456-3922

When you send a fax to Sandler Partners, it will be managed by our fax server. We receive a large number of faxed contracts, agent agreements and other critical business documents every day. To ensure prompt service, please include a fax cover sheet that includes details such as:

  • Your Name
  • Your Email and Phone 
  • Name of Fax Recipient
  • Reason for Fax, so we can respond accordingly

 

Quotes:  quotes@sandlerpartners.com

As a Sandler Partners Agent, you have two options when it comes to requesting a quote for services from our providers: 1.) go direct to a provider’s Channel Manager or 2.) use our dedicated Quotes Team to generate a proposal.

Please note that direct communication with a provider’s Channel Managers entitles you to higher commissions. However, you can contact our Quotes Team with general questions about products and provider recommendations at anytime and still retain the higher commissions by contacting the provider’s Channel Managers yourself for quotes. Provider Channel Manager contact information is listed on the provider pages in our Provider Library. Note that there are a few provider exceptions that will not work directly with our partners and require our Quotes Team for quotes.

If you want our Quotes Team to gather the competitive quotes for your customer, please send an email to quotes@sandlerpartners.com

Quotes Team Process:

Our goal is to have an internal team member respond to your quote request within four hours, whether or not your quote is fully finished, so that you will be informed of the Carrier Pricing Specialist or Carrier Advisor assigned to your quote. Our team always offers at least three potential quotes or three provider contact recommendations to help you to narrow down your options for a customer.

When you submit your quote request, please provide us with as much information as possible so that we may respond with a useful and presentable proposal. The more information we obtain upfront can assist in a faster and more efficient proposal generation. To get your quote started, please send our Quotes Team an email with this basic information:

  • Agent Information (agent requesting the quote): 
  • Commission tier preference for this opportunity: 
  • Customer business name (required by some providers and helps for internal tracking): 
  • Customer term preference (1, 2 or 3 year or month to month): 
  • How soon does the customer need service? 
  • How many locations does the customer have? 
  • If multiple location, please attach a list of service addresses to the email.
  • Service Address: 
  • Service Address Phone Number: 
  • Service type needed (voice, data, please explain): 
  • Current provider and contract status (if applicable): 
  • Customer budget (if applicable): 
  • Provider preferences to quote or avoid: 
  • For Data:

    • How much bandwidth is needed?
    • Dedicated connection or low cost high speed internet?
  • For Voice:

    • Does the customer have a phone system? If so, does it use PRI, SIP or analog handoff?
    • How many lines (call paths) are needed?
    • Is the customer interested in Hosted VoIP? If so, how many phone handsets do they have today?
  • Are there any other general notes for this quote request?

It's important to understand the customer's current provider agreement and whether or not they can change their services to another provider without paying early termination penalties. Unless the customer understands the costs of breaking a contract, we advise not to request new quotes if your client is still under contact and not able to move for 12 months or more since pricing, services and providers could change over time.

Please note that if you are requesting a quote from Verizon or AT&T for your client, these providers require us to have the customer's business name in order to verify if they are a protected customer. If we provide erroneous information and your client accepts the quote, we will have to re-segment the customer to see if the new business name is protected and there is a chance we will not be able to offer the service. 

Additional note: Some partners are self-sufficient, work all hours of the night, and do not want to wait to get a quote or multiple quotes, i.e. you want to see quotes instantly. For those agents, we have an instant quote tool available (ask us for more information).

 

Contracts:  contracts@sandlerpartners.com

In order to be paid commissions, be certain that you send an executed copy (as an attachment) of the signed customer contract to contracts@sandlerpartners.com in addition to sending the contract to the provider (even if you worked directly with the provider). When you attach the contract, please let us know in the body of the email if you are expecting a SPIFS from the provider so we can track it for you (always ask the agent manager for SPIFS in an email and keep a copy of the response). Also, please include:

  • Customer Company Name (in the heading and body of your message):
  • Name of SP Support Person (if support given): 
  • Level of Support (Tiers 1-4 or description of support):
  • Provider Name:
  • Provider Channel Manager:
  • Contract Term (1 2 3 year, M2M, etc.):
  • MRC (total monthly recurring charges):
  • Product sold (T1, PRI, MPLS, etc):
  • Is there a SPIFS? Expected amount?:
  • Contract signed date (date signed by customer):
  • Estimated turn-up / activation date:
  • BTN (if available):
  • Split commission (if commissions are split between you and other agent, please specify agent name, company name, and commission split):  

AT&T Orders also include:

  • Order number: 
  • Sales log tracking #:
  • BTN:

Sandler Partners offers an alternative to residual commissions as part of our Pay Me Now program. Sandler Partners can issue you a one-time upfront payment as an alternative to residual commissions. If you would like to sell the deal to Sandler Partners based on our Pay Me Now program, please make a note in the contract submission email.

 

Commissions:  commissions@sandlerpartners.com

Sandler Partners is committed to paying timely and accurate commissions.

Monthly commission statements will be available for viewing and download under My Commission Reports, as part of the Commissions Corner menu on your Sandler Partners Portal.

To ensure that you receive email updates in your Inbox when your commission statements are available online, please make sure to add marketing@sandlerpartners.com to your email address book.

For all commissions inquiries, questions, concerns or comments, please visit the Commissions Corner in your Sandler Partners Portal to see our comprehensive FAQ, or send an email inquiry to: commissions@sandlerpartners.com.

Inquiries should include the following information:

  • Your Agency/Company Name:
  • Your Name:
  • Provider:
  • Customer Name:
  • Customer Location:
  • BTN (if available):
  • Date of install:
  • Order / Account number (if available):
  • Agent Manager:
  • Notes:

Our primary method of tracking pending commission payments is that all orders are correctly sent to contracts@sandlerpartners.com (see above).

Please note: Commission checks are usually mailed out on or before the 15th of each month. First payments often take longer than expected. Many carriers only pay on collected revenue, meaning that commissions may not arrive until after the customer pays his or her first invoice. In acknowledgement of this delay, we advise that agents should not be overly concerned if they do not see a payment for three months after a customer is installed. If you have waited for longer than three months from the time that the customer has been installed without receiving payment, contact Sandler Partners. Similarly, a first month’s commission payment may be for a partial billing month and may be lower (or occasionally higher) than expected.

Sign up for Direct Deposit - With this electronic process, you will receive payment faster (funds post within 48 hours of issuing payment), you'll never again have to visit an ATM or bank branch to get paid and you will never experience a lost check in the mail.

To start receiving your monthly commission payments via ACH (direct deposit), please fill out the form under Sandler Documents and email it with a copy of a voided check to ach@sandlerpartners.com or fax both pages to 310-546-3922.

Please do not hesitate to check the status of your commissions on a particular deal more than once. We appreciate your questions and consider them a secondary way for Sandler Partners to track commissions and to keep carriers honest. Our goals are aligned with yours and we want to track down all payments.

 

Marketing:  marketing@sandlerpartners.com

For the following information:

If you have any questions regarding these items, please email our Quotes Team at quotes@sandlerpartners.com

For other marketing specifics, email marketing@sandlerpartners.com.

  • Agent Web Portal Feature Requests
  • Communications Program Requests (info or services you would like to have added to our communications programs)
  • Materials Creation Suggestions and Requests
  • Press and Public Relations Requests