Your guide to working with your Sandler Partners team

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Partner Services

Quotes Contracts Commissions Marketing Cellular Support
For emergencies, please contact us at (310) 796-1393
Sandler Partners Contacts
General Contacts
 Contact  Title  Phone  Email
 Office    (310) 796-1393  
 Fax    (310) 546-3922  
 Portal Password Help    (310) 796-1393  partnerservices@sandlerpartners.com
 Marketing      marketing@sandlerpartners.com

Partner Services
 Contact  Title  Phone  Email
 Partner Services Inbox      partnerservices@sandlerpartners.com
 Nicole Kull  Operations Supervisor  (310) 861-2207  nicole@sandlerpartners.com
 Emily Vavrek  Partner Liaison  (310) 861-2242  emily@sandlerpartners.com
 Keith McKinnie  Partner Liaison  (310) 861-2251  keith@sandlerpartners.com
 Tori Crawford  Partner Liaison  (310) 861-2290  tori@sandlerpartners.com

Quotes Team
 Contact  Title  Phone  Email
 Quotes Team Inbox      quotes@sandlerpartners.com
 Cesar Navarro  Quotes Team Manager  (310) 861-2210  cesar@sandlerpartners.com
 Andrew Thomas  Senior Carrier Advisor  (310) 861-2216  andrew@sandlerpartners.com 
 Liam Macdonald  Carrier Advisor  (310) 861-2204  liam@sandlerpartners.com
 Joshua Escobar  Carrier Advisor  (310) 861-2208  joshua@sandlerpartners.com
 Andy Torres  Carrier Advisor  (310) 861-2201  andy@sandlerpartners.com
 Geoff Brackemyre  Carrier Advisor  (310) 861-2205  geoff@sandlerpartners.com
 Denise Navarro  Knowledge Kurator  (310) 861-2241  denise@sandlerpartners.com
 Gabriel Park  Carrier Pricing Specialist  (310) 861-2218  gabriel@sandlerpartners.com
 Tommy Reyes  Carrier Pricing Specialist  (310) 861-2215  tommy@sandlerpartners.com
 Mark Crawford  Carrier Pricing Specialist  (310) 861-2246  mcrawford@sandlerpartners.com
 Jeff Soster  Carrier Pricing Specialist  (310) 861-2289  jeff@sandlerpartners.com
 Jennifer Salgado  Carrier Pricing Specialist  (310) 861-2281  jennifer@sandlerpartners.com

Commissions Team
 Contact  Title  Phone  Email
 Contracts Inbox      contracts@sandlerpartners.com
 Commissions Inbox      commissions@sandlerpartners.com
 Drew Kenworthy  Director of Financial Operations  (310) 861-2213  drew@sandlerpartners.com
 Yuliya Mammadova  Controller  (310) 861-2214  yuliya@sandlerpartners.com
 Christopher Purcell  Senior Commissions Specialist  (310) 861-2286  chris@sandlerpartners.com
 Kristie Vetter  Senior Commissions Specialist  (310) 861-2219  kristie@sandlerpartners.com
 David Holmes  Commissions Specialist  (310) 861-2209  david@sandlerpartners.com
 David Haynes  Commissions Specialist  (310) 861-2245  dhaynes@sandlerpartners.com
 Trae Guinn  Commissions Specialist  (310) 861-2202  trae@sandlerpartners.com
 Joseph Sacro  Commissions Team Operations Lead  (310) 861-2203  joseph@sandlerpartners.com
 Alexa Diaz  Order Entry Specialist  (310) 861-2283  alexa@sandlerpartners.com
 Christian Oyervides  Order Entry Specialist  (310) 861-2284  christian@sandlerpartners.com
 Irving Flores  Order Entry Specialist  (310) 861-2291  irving@sandlerpartners.com
 Austin Nava  Order Entry Specialist  (310) 861-2292  austin@sandlerpartners.com

Senior Sales Team
 Contact  Title  Phone  Email
 Curt Allen  President of Sales  (770) 428-1205  curt@sandlerpartners.com
 Eric Beller  Senior VP of Sales  (310) 861-2211  eric@sandlerpartners.com

Managing Partner / CEO
 Contact  Title  Phone  Email
 Alan Sandler  Managing Partner / CEO  (310) 861-2212  alan@sandlerpartners.com
 Kelsey Skoog  Executive Assistant to CEO  (310) 861-2285  kelsey@sandlerpartners.com

Administrative Support
 Contact  Title  Phone  Email
 Krystal Campos  Office Administrator  (310) 861-2240  krystal@sandlerpartners.com

 

Office Phone:    (310) 796-1393
 
In this impersonal world of email, blogs and Twitter, we want you to feel comfortable calling our office. Our investment in people is what sets us apart from typical master agencies. If you have questions of any kind, feel free to pick up the phone and call us.
 
Our back office support team answers every call. If the specialist that answers the phone cannot immediately answer your question or solve your problem, he or she will work to get the answer for you or direct you to the party that can assist you (if this party is on the phone or away from the desk, leave a voice mail -- we always return calls promptly).
 
If your question is time sensitive or critical, please emphasize this point in your message. Also, you can directly contact any of our carriers if you have an emergency situation. Carrier emergency contact information is on our portal at the following link: Carrier Emergency Contacts
 
We pride ourselves on our service to our agents and want to provide all of our agent partners with a great experience working with Sandler Partners.
 
Our commitment to you is to ALWAYS:
 
1.      Treat you in a professional manner.
2.      Return your calls - via voice or e-mail - within one business day, or within four hours for a critical or time-sensitive matter.
3.      Resolve your problems.
4.      Give you accurate, complete information.
 
If at any time we do not live up to this commitment, Alan wants to know about it. Contact him by e-mail (alan@sandlerpartners.com), by telephone at the office 310-796-1393 or on his mobile 310-936-3392.
 
Alan will address your concerns openly or confidentially (per your request) with the members of the Sandler Partners team. Your concerns will help us train our internal team to provide better support to you as our valued partner.
 
 
Fax:   (310) 546-3922
 
When you send a fax to Sandler Partners, it will be managed by our fax server. We receive a large number of faxed contracts, agent agreements and other critical business documents every day. To ensure prompt service, please include a fax cover sheet that includes details such as:
 
·       Your name
·       Your contact information (even if it is hand-written, give us your phone number)
·       Who you want to receive the fax
·       The reason for the fax so that we can respond appropriately
 
 
As a Sandler Partners Agent, you have two options when it comes to requesting a quote for services from our carriers: 1.) go direct to a carrier’s Agent Manager or 2.) use our dedicated Quotes Team to generate a proposal.
 
Please note that direct communication with a carrier's Agent Managers entitles you to higher commissions. However, you can contact our Quotes Team with general questions about products and carrier recommendations at anytime and still retain the higher commissions by contacting the carrier's Agent Managers yourself for quotes. Carrier Agent Manager contact information is listed on the carrier pages in our Carrier Library. Note that there are a few carrier exceptions that will not work directly with our agents and require our Quotes Team for quotes.
 
If you want our Quotes Team to gather the competitive carrier quotes for your customer, please send an email to quotes@sandlerpartners.com

Quotes Team Process:
Our goal is to have an internal team member respond to your quote request within four hours, whether or not your quote is fully finished, so that you will be informed of the carrier pricing specialist assigned to your quote. Our team always offers at least three potential quotes or three carrier contact recommendations to help you to narrow down your options for a customer. 

When you submit your quote request, please provide us with as much information as possible so that we may respond with a useful and presentable proposal. The more information we obtain upfront can assist in a faster and more efficient proposal generation. To get your quote started, please send our Quotes Team an email with this basic information:

 

  • Agent Information (agent requesting the quote): 
  • Commission tier preference for this opportunity: 
  • Customer business name (required by some carriers and helps for internal tracking): 
  • Customer term preference (1, 2 or 3 year or month to month): 
  • How soon does the customer need service? 
  • How many locations does the customer have?
  • If multiple location, please attach a list of service addresses to the email.
  • Service Address: 
  • Service Address Phone Number:
  • Service type needed (voice, data, please explain):
  • Current carrier and contract status (if applicable):
  • Customer budget (if applicable): 
  • Carrier preferences to quote or avoid: 
  • For Data:

    • How much bandwidth is needed?
    • Dedicated connection or low cost high speed internet?
  • For voice:

    • Does the customer have a phone system? If so, does it use PRI, SIP or analog handoff?
    • How many lines (call paths) are needed?
    • Is the customer interested in Hosted VoIP? If so, how many phone handsets do they have today?
  • Are there any other general notes for this quote request?
 
It's important to understand the customer's current carrier agreement and whether or not they can change their services to another provider without paying early termination penalties. Unless the customer understands the costs of breaking a contract, we advise not to request new quotes if your client is still under contact and not able to move for 12 months or more since pricing, services and carriers could change over time.
 
Please note that if you are requesting a quote from Verizon or AT&T  for your client, these carriers require us to have the customer's business name in order to verify if they are a protected customer. If we provide erroneous information and your client accepts the quote, we will have to re-segment the customer to see if the new business name is protected and there is a chance we will not be able to offer the service. 
 
Additional note: Some agents are self-sufficient, work all hours of the night, and do not want to wait to get a quote or multiple quotes, i.e. you want to see quotes instantly. For those agents, we have an instant quote tool available (ask us for more information if you are in interested in the program -- there is an annual fee for the program that can be waived in future years based on production).
 
 
In order to be paid commissions, you must be certain that you send an executed copy (as an attachment) of the signed customer contract to contracts@sandlerpartners.com in addition to sending the contract to the carrier (even if you worked directly with the carrier). When you attach the contract, please let us know in the body of the email if you are expecting a SPIFFS from the carrier so we can track it for you (always ask the agent manager for SPIFFS in an email and keep a copy of the response). Also, please include:
 
  • Customer Company Name (in the heading and body of your message):
  • Name of SP Support Person (if support given): 
  • Level of Support (Tiers 1-4 or description of support):
  • Carrier (Telepacific, Paetec, etc):
  • Agent Manager (The carrier agent manager who received the order):
  • Contract Term (1, 2, 3 year, mtm, etc.):
  • MRC (total monthly recurring charges):
  • Product sold (T1, PRI, MPLS, etc):
  • Is there a SPIFF? Expected amount?:
  • Contract signed date (date signed by customer):
  • Estimated turn-up / activation date:
  • BTN (if available):
  • Split commission (if commissions are split between you and other agent, please specify agent name, company name, and commission split):  
Carrier Orders (also include):
  • Order number: 
  • Sales log tracking #:
  • BTN:
Sandler Partners offers an alternative to residual commissions as part of our Pay Me Now program. Sandler Partners can issue you a one-time payment as an alternative to residual commissions. If you would like to sell the deal to Sandler Partners based on our Pay Me Now program (request information if you would like to sell your deals for cash rather than wait for the residuals to kick in), please make a note in the contract submission email.
 
 
Sandler Partners is committed to paying timely and accurate commissions.
 
Monthly commission statements will be available for viewing and download under
My Reports, as part of the Commissions Corner menu on your Sandler Partners Portal.
 
To ensure that you receive email updates in your Inbox when your commission statements are available online, please make sure to add commissions@sandlerportal.com to your email address book.
 
For all commissions inquiries, questions, concerns or comments, please visit the Commissions Corner in your Sandler Partners Portal to see our comprehensive FAQ, or send an email inquiry to: commissions@sandlerpartners.com.
 
Inquiries should include the following information:
 
  • Your Agency/Company Name:
  • Your Name:
  • Carrier:
  • Customer Name:
  • Customer Location:
  • BTN (if available):
  • Date of install:
  • Order / Account number (if available):
  • Agent Manager:
  • Notes:  
Our primary method of tracking pending commission payments is that all orders are correctly sent to contracts@sandlerpartners.com (see above).
 
Please note: Commission checks are usually mailed out on or before the 15th of each month. First payments often take longer than expected. Many carriers only pay on collected revenue, meaning that commissions may not arrive until after the customer pays his or her first invoice. In acknowledgement of this delay, we advise that agents should not be overly concerned if they do not see a payment for three months after a customer is installed. If you have waited for longer than three months from the time that the customer has been installed without receiving payment, contact Sandler Partners. Similarly, a first month’s commission payment may be for a partial billing month and may be lower (or occasionally higher) than expected.

Sign up for Direct Deposit - With this electronic process, you will receive payment faster (funds post within 48 hours of issuing payment), you'll never again have to visit an ATM or bank branch to get paid and you will never experience a lost check in the mail.

To start receiving your monthly commission payments via ACH (direct deposit), please fill out the form under Sandler Documents and email it with a copy of a voided check to ach@sandlerpartners.com or fax both pages to (310) 546-3922.

Please do not hesitate to check the status of your commissions on a particular deal more than once. We appreciate your questions and consider them a secondary way for Sandler Partners to track commissions and to keep carriers honest.
 
Our goals are aligned with yours and we want to track down all payments.
 
 
For the following information:
 

If you have any questions regarding these items, please email our Quotes Team at quotes@sandlerpartners.com
 

For other marketing specifics, email marketing@sandlerpartners.com
 
  • Agent Web Portal Feature Requests
  • Communications Program Requests (info or services you would like to have added to our communications programs)
  • Materials Creation Suggestions and Requests
  • Press and Public Relations Requests
 
 
Sandler Partners is an agent for Sprint, Verizon, T-Mobile, and AT&T Wireless.  We work as the back office to take all the heavy lifting out of selling wireless services and provide all major wireless carriers to your customers.  We specialize in providing the right product and service to the end-user, removing the usual hassles and confusion about dealing with the wireless carriers and plans while streamlining the process, the plans, and the equipment.
 
Selling wireless services allow you to add another revenue source to your bottom line while servicing your customer’s needs and creating further loyalty to do business with you and your organization.
 
Sandler Partners prides itself in understanding the best rate plans, products and carriers that will meet your customers’ needs.  We stay up to date on the latest discount plans and the best deals on new devices.
 
We are here to support you and assist with both building your business and servicing your customer. Reach out to the quotes team via email quotes@sandlerpartners.com or (310) 796-1393 for cellular assistance.

 

Sandler Partners
1200 Artesia Blvd, Suite 305
Hermosa Beach, CA 90254